Senior Customer Success Manager

WalkMe Ltd.; Berlin (NH); On-site; USD 90,000 - 150,000; Full time

Job summary

WalkMe Ltd. in the United States seeks an experienced Senior Customer Success Manager to help customers maximize value from the WalkMe platform. You’ll act as a trusted advisor, aligning digital adoption goals with technology capabilities and driving measurable outcomes.

You will manage a portfolio of ~10 Fortune 1000 WalkMe customers, understand their adoption goals, recommend solutions, and report to the Manager of Customer Success.

Responsibilities

• Be a trusted advisor to a portfolio of ~10 Fortune 1000 WalkMe customers, helping them achieve maximum value from the WalkMe platform.
• Understand clients' digital adoption goals and recommend technology solutions to meet them.
• Report to the Manager of Customer Success.

Skills

Customer Success

Job description

Industry leader? Well, how about an industry creator?!

WalkMe, an SAP company, pioneered the world's leading Digital Adoption Platform, helping organizations navigate change across any application or system. Today it is the platform that drives AI adoption across the enterprise. Enterprise work stays fragmented across applications, and that fragmentation compounds as AI advances. Traditional training and vendor-provided help leave organizations managing change one application at a time. WalkMe guides people through change, brings AI into the flow of work, automates tasks and shows executives how workflows perform. Global leaders including IBM, Nestlé, Thermo Fisher Scientific, and the U.S. federal government trust WalkMe. WalkMe turns AI potential into AI performance.

So, if you're an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

We're looking for a SeniorCustomer Success Manager, Commercially adept but with a technical curiosity in the Product and what it can do for our Customers, to help take digital adoption and WalkMe to the next level.

As a Customer Success Manager, you'll be responsible for being a trusted advisor to a portfolio of around 10 Fortune 1000 WalkMe customers, helping them achieve maximum value from the WalkMe platform. You will understand your clients' digital adoption goals, and recommend technology solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.