Senior Customer Success Leader: Scale, Strategy & Growth

Downtown Boulder Partnership; Plano (TX); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Bonus eligibility

Equity rewards

Benefits

Job summary

Intuit in Plano, TX is seeking an M2, Customer Success Manager Leader to shape the future of customer success. You will lead a team of CSM leaders who guide managers responsible for driving adoption and retention for mid-market clients with complex operations.

You will design strategic initiatives, scale operations, and foster excellence across Sales, Product, and Support. The role requires translating data into action, building scalable engagement programs, and mentoring leaders to deliver

Qualifications

• 7+ years leading customer success teams in SaaS or enterprise software.
• Proven track record of scaling mid-market customer programs.
• Strong communication and stakeholder management.
• Experience leveraging data to improve adoption and retention.

Responsibilities

• Lead and develop a team of CSM leaders to align with company goals.
• Drive retention and expansion by scalable engagement strategies.
• Implement performance metrics and operational frameworks.
• Partner with Sales, Product, and Support to ensure a seamless customer journey.
• Advocate for customer needs to influence product and IES enhancements.
• Oversee high-priority escalations and ensure long-term satisfaction.
• Foster innovation and continuous improvement within the CSM organization.
• Utilize data-driven insights to refine processes and measure impact.

Skills

Leadership

Customer success

SaaS

Analytical skills

Cross-functional collaboration

Strategic planning

Tools

IES familiarity

Job description

Intuit in Plano, TX is seeking an M2, Customer Success Manager Leader to shape the future of customer success. You will lead a team of CSM leaders who guide managers responsible for driving adoption and retention for mid-market clients with complex operations.

You will design strategic initiatives, scale operations, and foster excellence across Sales, Product, and Support. The role requires translating data into action, building scalable engagement programs, and mentoring leaders to deliver