Senior Customer Success Leader - Remote UK

Magnet Forensics Inc.; United States; Remote; USD 120.000 - 160.000; Vollzeit

Benefits dieser Stelle

Generous time off

Healthcare benefits

Retirement benefits

Volunteer opportunities

Employee resource groups

Zusammenfassung

Magnet Forensics Inc. is seeking a Senior Customer Success Leader to own joint customer success plans and guide strategic adoption of Magnet's products.

You will lead a two-person Technical Support Engineer team and report to the Director, Customer Success, ensuring a confident, outcomes-driven customer journey. The role is remote-based in the United Kingdom, with a Sunday–Thursday schedule and occasional travel for customer engagements.

Qualifikationen

• 6+ years in Customer Success, Strategic Account Management, or related roles.
• 2+ years leading technical, customer-facing teams.
• Experience building strategic customer plans and facilitating executive business reviews.

Aufgaben

• Own the development and execution of joint customer success plans aligned with business priorities and adoption goals.
• Use customer health data to identify risks and initiate interventions before issues threaten success.
• Coordinate internal teams including Customer Success, Technical Support, Professional Services, Education, Product Management, and Engineering.
• Drive measurable outcomes and strengthen strategic relationships for a flagship customer.
• Serve as the primary point of accountability, ensuring a seamless and confident journey with Magnet's products and services.

Kenntnisse

Customer Success

Strategic Account Management

Team Leadership

Ausbildung

Post-secondary education in Digital Forensics, Cybersecurity, Computer Science, Engineering, or equivalent experience

Jobbeschreibung

Magnet Forensics Inc. is seeking a Senior Customer Success Leader to own joint customer success plans and guide strategic adoption of Magnet's products.

You will lead a two-person Technical Support Engineer team and report to the Director, Customer Success, ensuring a confident, outcomes-driven customer journey. The role is remote-based in the United Kingdom, with a Sunday–Thursday schedule and occasional travel for customer engagements.