Senior Customer Success Lead, Energy Strategy (Houston)

Wood Mackenzie; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Wood Mackenzie seeks a Lead Customer Success Manager to support top Natural Resources clients in Houston and North America. You will partner with the CSM and Account Manager, act as a local extension, and deepen relationships by aligning customer priorities with Wood Mackenzie data, analytics, and subscriptions.

You will drive adoption, manage risks, and identify growth opportunities, working across product, research, and support teams to deliver value in complex, global accounts.

Qualifications

• Proven experience supporting complex, high-value B2B customer relationships.
• Experience in Customer Success, account management, consulting, or related client-facing roles.
• Strong understanding of energy and Natural Resources industry.

Responsibilities

• Partner with the Account Team to execute a coordinated strategy for each customer.
• Serve as a local extension of the account team for North American stakeholders and user communities.
• Develop understanding of account objectives, customer priorities, renewal strategies, risks and growth opportunities.
• Maintain clear communication with the global account team to inform broader strategy.
• Coordinate with Product Specialists, Research, Training, Support, and other internal experts to bring resources to the customer.
• Provide continuity between local engagement and the global customer relationship.
• Deepen local engagement by building trusted relationships with Houston-based stakeholders.
• Increase engagement frequency and quality of in-person interactions with strategic customers.
• Help customers connect priorities to Wood Mackenzie subscriptions and capabilities.
• Identify opportunities to strengthen engagement with underutilized products or teams.
• Support strategic meetings, business reviews, and high-value engagements.

Skills

Relationship-building

Stakeholder-management

Commercial-awareness

Presentation-skills

Communication-skills

Analytical-mindset

Cross-functional-collaboration

Independent-working

Organizational-skills

Education

Bachelor’s degree in Business, Finance, Economics, Energy, Geoscience, Engineering, or related field

Job description

Wood Mackenzie seeks a Lead Customer Success Manager to support top Natural Resources clients in Houston and North America. You will partner with the CSM and Account Manager, act as a local extension, and deepen relationships by aligning customer priorities with Wood Mackenzie data, analytics, and subscriptions.

You will drive adoption, manage risks, and identify growth opportunities, working across product, research, and support teams to deliver value in complex, global accounts.