Customer Success Engineer - Rest of West

Cyera; Seattle (WA); Teletrabalho; USD 140 000 - 160 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work option with setup stipend

Unlimited PTO

Paid holidays and sick time

Health, vision, and dental insurance

Life and disability insurance

Resumo da oferta

Cyera is seeking a Customer Success Engineer to optimize customer utilization and ROI in a data security-focused platform. Expect 25-50% travel to engage with global clients and advance their success journeys.

You will be the technical expert, advisor to executives and practitioners, and drive adoption through onboarding, training, and tailored use cases. This role emphasizes proactive value realization and expansion opportunities.

Qualificações

• Associates degree or equivalent experience; CS degree is a plus.
• 12 years of experience with strong project management and detail-orientation.
• Self-starter in a fast-paced startup environment.
• Proven track record of driving revenue growth, adoption, and retention.
• Experience collaborating with Development teams.
• Proficiency in SQL, scripting languages (Python), and cloud environments.
• 3+ years with data and cloud technologies (databases, IAM, networking).
• Experience with APIs and web services.
• DLP/DSPM/CSPM, SIEM, or vulnerability management experience preferred.
• Software-company, technical customer-facing role experience.
• Owning customer relationships including onboarding, renewal, expansion.
• Strong communication and ability to lead executive workshops.

Responsabilidades

• Serve as the primary technical expert on the Cyera Platform.
• Establish yourself as a trusted advisor to customers at all levels.
• Drive customer adoption through onboarding and training.
• Design and deliver customized use cases aligned with customer goals.
• Ensure customers realize full value and maximize ROI.
• Lead ongoing engagement and expansion; drive customer loyalty.
• Identify and resolve obstacles; collaborate with peers.
• Advocate for customer feedback influencing Cyera roadmaps.
• Utilize self-paced training resources for customer education.
• Troubleshoot and resolve technical issues impacting customers.
• Monitor health and usage metrics; report insights.
• Collaborate on joint success plans; document best practices.
• Mentor teammates and participate in hiring; conduct quarterly reviews.

Conhecimentos

Project management

Self-starter

Customer relationships

SQL

Python

Cloud environments

APIs

Web services

DLP

DSPM

CSPM

SIEM

Vulnerability mgmt

Customer-facing role

Executive meetings

Technical workshops

Formação académica

Associate degree

Bachelor’s degree in Computer Science

Descrição da oferta de emprego

Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely — deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We’re hiring mission-driven talent to put those leaders at the center of our story.

THE OPPORTUNITY

We are searching for a highly skilled Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-50% annually, enabling you to engage directly with clients and enhance their overall experience.

RESPONSIBILITIES:

As a Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by:

• Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.
• Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives.
• Driving customer adoption through effective onboarding and training processes.
• Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach.
• Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform. You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives.
• Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly.
• Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development.
• Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey.
• Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences.
• Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators.
• Collaborating with customers to develop joint success plans.
• Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement.
• Mentoring other team members, sharing your expertise and assisting in their professional development.
• Participating in the interview process to help identify and onboard talented individuals to the team.
• Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration.

REQUIRED QUALIFICATIONS:

• Associates degree or equivalent experience required. Bachelor’s degree in Computer Science or similar experience a plus
• 12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail
• A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment.
• A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.
• Prior experience collaborating with Development teams.
• Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments.
• 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,)
• Experience with programming or scripting languages and familiarity with APIs and web services
• Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred.
• Prior experience working in a software company in a technical customer-facing role is essential.
• Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.
• A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty.
• Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships.
• A clear and concise verbal and written communicator, capable of conveying complex information effectively.
• Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise.
• Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues.

COMPENSATION INFORMATION:

Compensation Range: $140,000-$160,000.

The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable.

This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations.

Final compensation will vary based on seniority and relevance of experience, location, and position requirements.

This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.

BENEFITS - Why Cyera?

• Ability to work remotely, with office setup reimbursement
• Unlimited PTO
• Paid holidays and sick time
• Health, vision, and dental insurance
• Life, short and long-term disability insurance