Senior Customer Success Automation Engineer

Drive Capital; North Carolina; On-site; USD 120,000 - 150,000; Full time

Job summary

Drive Capital in RTP, North Carolina, is seeking a Sr. Tools & Automation Developer for Customer Support to automate workflows and enhance customer experiences.

The role focuses on designing and implementing automation within Django environments, while collaborating with Customer Success, Product, and Engineering to deliver scalable solutions. The ideal candidate has 3-5 years of automation engineering experience, strong Python and Bash skills, and hands-on experience with Ansible, Puppet,

Qualifications

• Minimum of 3-5 years of experience in automation engineering, preferably in a customer success or customer service environment.

Responsibilities

• Develop and Implement Automation Solutions: Design, develop, and deploy automated workflows to optimize customer success operations.
• Process Improvement: Identify opportunities for automation within customer success processes and implement solutions to improve efficiency and customer satisfaction.
• Technical Support: Provide technical expertise and support to the customer success team in utilizing automation tools and systems.
• Data Analysis: Analyze customer data to identify trends, patterns, and areas for improvement. Use data insights to drive automation strategies.
• Collaboration: Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to understand customer needs and develop appropriate automated solutions.
• Documentation: Create and maintain documentation for all automation processes and workflows.
• Training and Support: Train and support customer success team members on new automation tools and processes.

Skills

Python

Bash

Data Analysis

Communication Skills

Problem-Solving

Team Player

Data Visualization

Tools

Django

Ansible

Puppet

Salesforce

Grafana

SQL

Job description

Drive Capital in RTP, North Carolina, is seeking a Sr. Tools & Automation Developer for Customer Support to automate workflows and enhance customer experiences.

The role focuses on designing and implementing automation within Django environments, while collaborating with Customer Success, Product, and Engineering to deliver scalable solutions. The ideal candidate has 3-5 years of automation engineering experience, strong Python and Bash skills, and hands-on experience with Ansible, Puppet,