Senior Customer Success Architect (Insurance & AI)

Moody's Investors Service; New York (NY); On-site; USD 99,000 - 143,000; Full time

Benefits offered by this job

Incentive compensation

Benefits package

401(k) plan with company contrib.

Tuition reimbursement

Job summary

Moody's Investors Service is hiring for a Insurance Customer Engagement role focused on driving client value and strategic relationships within the Insurance segment. You will apply Moody's analytics to tailor solutions, act as trusted advisor, and expand business with clients.

The role emphasizes onboarding, client satisfaction, and proactive engagement with executive stakeholders. Expect up to 25% travel and eligibility for incentive compensation along with a comprehensive benefits package.

Qualifications

• Bachelor's degree required.
• Experience in customer success or account management in SaaS or data-driven product company.
• Experience with onboarding and driving high client satisfaction.
• Strong communication and presentation skills to executive audiences.

Responsibilities

• Drives client value realization and expands strategic relationships within the Insurance Customer Engagement team by delivering tailored solutions and ensuring clients achieve maximum value from Moody's offerings.
• Deliver exceptional service around complex client projects and strategic engagements to maximize client value.
• Apply deep knowledge of Moody's products, data, analytics, and risk intelligence capabilities to design solutions tailored to each client's business needs and objectives.
• Act as a trusted advisor to clients, helping them achieve their short‑ and long‑term business goals.
• Leverage quantitative and qualitative data to identify opportunities and drive successful client outcomes.
• Identify and influence measures to protect client revenues within the segment in close partnership with the sales team.
• Identify expansion opportunities by understanding client operations and applying Moody's solutions to deliver value.
• Represent Moody's at external events, client engagements, and industry conferences.
• 25% travel required.

Skills

Customer success

Account management

Sales

Insurance industry knowledge

Geospatial analytics

CAPE Analytics

Catastrophe risk

Executive communication

Onboarding & adoption

Project management

Client relationships

Artificial intelligence concepts

Education

Bachelor's degree

Job description

Moody's Investors Service is hiring for a Insurance Customer Engagement role focused on driving client value and strategic relationships within the Insurance segment. You will apply Moody's analytics to tailor solutions, act as trusted advisor, and expand business with clients.

The role emphasizes onboarding, client satisfaction, and proactive engagement with executive stakeholders. Expect up to 25% travel and eligibility for incentive compensation along with a comprehensive benefits package.