Senior Customer Solutions Manager, US FED FINANCIALS

Amazon Web Services (AWS); Denver (CO); On-site; USD 140,000 - 190,000; Full time

Job summary

AWS seeks a Senior Customer Solutions Manager to join our Worldwide Public Sector team. You will guide customers through cloud adoption, value realization, enablement, and governance to accelerate transformation and realize sustained business value.

Travel 25–40% is required; US citizenship and an active Top Secret clearance are mandatory. You will collaborate with executives and project teams to earn trust and drive cloud strategies aligned with missions across government customers.

Qualifications

• Experience guiding customers through cloud adoption and value realization.
• Ability to enable organizations to achieve cloud readiness and skills growth.
• Experience establishing operating models and governance for cloud transformation.

Responsibilities

• Advocate for customers across the cloud transformation journey, from value realization to governance.
• Identify and accelerate realization of value through AWS services, partner solutions, and best practices.
• Help customers achieve cloud readiness and skills via training partners and accelerators.
• Establish and mature operating models to drive scale and long-term success.

Skills

Cloud adoption

Stakeholder advocacy

Program management

Technical acumen

Tools

AWS services

Job description

Description

Application deadline: Sep 23, 2026

Are you passionate about shaping the future of the federal government by paving the way for innovation through customer advocacy? Do you have the program management and technical acumen to earn trust with executives and project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customer’s mission?

Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to come join our Worldwide Public Sector team to help customers realize sustained business value by accelerating their cloud transformation journey.

This position requires 25% - 40% travel dependent on geo and time of year.

This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance.

Key job responsibilities

Working with organizations in all stages of their cloud adoption, Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey.

Value Realization: You identify and accelerate the customer’s realization of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, AWS best practices, and other.

Enablement: You help customers achieve organizational cloud readiness, cloud fluency and cloud skills through skills guilds, experience-based accelerators, training partners, and other.

Governance: You establish and mature operating models / structures to drive scale and long-term success through the application of AWS frameworks and mechanisms.

A day in the life

Empowered by an inclusive environment, work/life harmony, and career advancement, you are a member of a diverse, global community of Customer Solutions Managers