Sr Customer Solutions Manager, Global Financial Services, GFS - CSM

Amazon Web Services (AWS); New York (NY); Hybrid; USD 169,000 - 229,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Senior Customer Solutions Manager to join the Global Financial Services team.

You will partner with large financial services customers to turn strategic visions into measurable cloud outcomes by aligning business goals with AWS services and partner solutions. You will own strategic opportunities, lead executive-level discussions, navigate risks, and coach customers through their cloud journey—advocating for their needs with AWS leadership and engineering

Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.

Responsibilities

• Value Realization - Identify and accelerate business outcomes by connecting customers with the right AWS services, partner solutions, and best practices at the right time.
• Enablement - Build programs that grow your customer's cloud fluency — think skills guilds, experience-based accelerators, training partnerships, and hands-on learning.
• Governance - Help customers establish the operating models and structures (Cloud/AI CoE, communities of practice, adoption frameworks) that set them up for long-term, scalable success.
• Define strategic opportunities tied to large-scale migrations, AI/GenAI, data & analytics, digital innovation, or product modernization.
• Drive detailed business and technical discussions with stakeholders at every level.
• Navigate risks and roadblocks using acceleration frameworks to keep programs on track.
• Coach customers through their cloud journey and advocate for their needs with AWS leadership, product, and engineering teams.
• Package your best practices into reusable assets that elevate the entire CSM community.

Skills

Program leadership

Stakeholder communication

Cross-functional collaboration

Change management

Education

Bachelor's degree in science, technology, engineering, math, business or equivalent

Tools

PMP certification

SCRUM/Agile

SAFe certification

Job description

Description

We're looking for someone who gets fired up about turning bold customer visions into real, lasting impact through innovation. Someone who can earn the trust of business executives and roll up their sleeves with customer teams to get things done. A savvy problem solver who loves untangling complex challenges, finding creative solutions, and going the extra mile to surprise and delight customers — advocating on their behalf every step of the way.

If you're energized by big challenges, motivated by impact, and ready to shape the future of financial services — we would love to meet you.

Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to join our Global Financial Services team to work with one or more of our largest financial services industry customers. CSMs help customers realize sustained business value by accelerating their cloud transformation journey.

Key job responsibilities

• Value Realization - Identify and accelerate business outcomes by connecting customers with the right AWS services, partner solutions, and best practices at the right time.
• Enablement - Build programs that grow your customer's cloud fluency — think skills guilds, experience-based accelerators, training partnerships, and hands-on learning.
• Governance - Help customers establish the operating models and structures (Cloud/AI CoE, communities of practice, adoption frameworks) that set them up for long-term, scalable success.

A day in the life

• Define strategic opportunities tied to large-scale migrations, AI/GenAI, data & analytics, digital innovation, or product modernization.
• Drive detailed business and technical discussions with stakeholders at every level.
• Navigate risks and roadblocks using acceleration frameworks to keep programs on track.
• Coach customers through their cloud journey and advocate for their needs with AWS leadership, product, and engineering teams.
• Package your best practices into reusable assets that elevate the entire CSM community.

About the Team

• Customer Influence — We deeply understand our customers' business context and proactively guide their cloud journey.
• Excellence — We bring the best of AWS and our partner ecosystem to every engagement.
• Agility — We bring clarity to complexity through iterative, experience-based approaches.
• Growth — We support each other, celebrate diverse perspectives, and create space for everyone to lead.
• Data-Driven Decisions — We rely on facts and data, contextualized by expertise, to drive priorities.

Basic Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification.
• Experience implementing cloud services including migrations and modernization projects or similar.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 169,000.00 - 228,600.00 USD annually

Company

Amazon Web Services, Inc.

Job ID: A10532556