Senior Customer Solutions Manager, AWSI - HCLS - HealthTech

Amazon; Boston (MA); On-site; USD 153,600 - 207,800; Full time

Benefits offered by this job

Sign-on payments

RSUs

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. is seeking a Senior Customer Solutions Manager for the HealthTech team to guide customers on multi-year cloud journeys, coordinating AWS teams to deliver outcomes and transform business in line with industry needs.

You will partner with customers and AWS leadership, translating strategic initiatives into executable actions, manage roadmaps, governance, go-live events, and educate customers through milestones.

Qualifications

• 7+ years of leading large-scale technical or engineering programs.
• 4+ years of customer-facing work engaging with executives, technologists, or partners.
• Bachelor’s degree in science, technology, engineering, math, business, or equivalent.
• Experience leading technical and non-technical transformation project teams across broad functions.

Responsibilities

• Accelerate AWS adoption through consistent delivery and execution.
• Identify and align on strategic opportunities, such as migrations, data/analytics, and digital innovation.
• Serve as the customer’s cloud journey coach and advocate within AWS.
• Implement governance structures to manage the AWS relationship and adoption.

Skills

Program management

Customer engagement

Cross-functional leadership

Relationship building

Education

Bachelor's degree in science/engineering/business

Job description

Senior Customer Solutions Manager, AWSI - HCLS - HealthTech

Job ID: 10451030 | Amazon Web Services, Inc.

We are seeking a Sr. Customer Solutions Manager (CSM) to join our HealthTech team. In this highly visible role, you will guide AWS customers along their multi-year journey to the cloud, ensuring that all AWS teams work together effectively and efficiently to deliver outcomes for the customer. Our team helps industry enterprise customers enable their digital transformation journeys, meeting customers where they are and working backwards from their industry‑specific needs to transform their business and industry.

If you are excited about using your cloud architecture experience to assist strategic global customers, tackle challenging problems, and help shape the future of cloud adoption, then we would love to hear from you.

You will be a critical partner to our customers, leveraging your experience with large‑scale cloud transformations and shepherding them through their stages of AWS adoption. You will guide customers through the operational, educational, and governance aspects of a successful AWS cloud journey and interface with customer and AWS leadership, driving collaboration between sales, support, solutions architecture, professional services, product/engineering teams, and customer teams. You will translate strategic initiatives in the account plan into executable actions, work backwards from key milestones, manage cadences, lead reporting and tracking, and deliver education plans, roadmaps, executive briefings, and go‑live events.

Key Job Responsibilities

• Accelerate AWS adoption through consistent delivery and execution.
• Identify and align on strategic opportunities, such as large‑scale migrations, GenAI, data and analytics, digital innovation, high performance computing, product innovation, and business agility.
• Serve as the customer’s cloud journey coach and advocate within AWS, evangelizing customer needs to leadership, product, and engineering teams.
• Implement governance structures to manage the AWS relationship and the customer’s adoption of AWS.

CSMs also coordinate cross‑functional resources, drive disciplined project delivery, and quantify tangible business benefits that customers realize through their cloud transformation initiatives.

About the Team

We create deep relationships across the C‑suite and lines of business to drive strategic alignment to customer imperatives and initiatives. These strategic accounts accelerate cloud transformation through large‑scale projects leveraging AWS services, partner solutions, and system integrators.

Basic Qualifications

• 7+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• 4+ years of customer‑facing work engaging with customer executives, technologists, or partners to solve business problems with advanced technologies.
• Bachelor’s degree in science, technology, engineering, math, business, or equivalent.
• Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams.

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification.
• Experience implementing cloud services, including migrations and modernization projects or similar.

The base salary range for this position is 153,600.00 – 207,800.00 USD annually, with variations by location. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation is determined based on experience, qualifications, and location.

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&DD insurance and optional supplemental life plans), EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country or region you are applying in isn’t listed, please contact your Recruiting Partner.