Senior Customer Solutions Manager, Global Financial Services

Amazon Web Services (AWS); New York (NY); On-site; USD 169,000 - 229,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Senior Customer Solutions Manager to join our Global Financial Services team, focusing on major customers and cloud transformation.

You will drive strategic opportunities with stakeholders, coach customers through their cloud journey, and package best practices into reusable assets for the CSM community.

Qualifications

• 5+ years of leading large-scale technical or engineering programs with a track record of delivering customer benefits.
• 2+ years of customer-facing work engaging with executives, technologists or partners to solve problems with advanced technologies.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.
• Experience leading transformation project teams across broad functional groups.

Responsibilities

• Value realization by linking customers with AWS services, partner solutions and best practices to accelerate outcomes.
• Enablement programs to grow customer cloud fluency including training partnerships and hands-on learning.
• Governance to establish operating models and adoption frameworks for long-term, scalable success.

Skills

Program leadership

Customer-facing experience

Cross-functional collaboration

Executive stakeholder engagement

Education

Bachelor's degree in science/technology/engineering/math/business or equivalent

Job description

Description

We're looking for someone who gets fired up about turning bold customer visions into real, lasting impact through innovation. Someone who can earn the trust of business executives and roll up their sleeves with customer teams to get things done. A savvy problem solver who loves untangling complex challenges, finding creative solutions, and going the extra mile to surprise and delight customers - advocating on their behalf every step of the way. If you're energized by big challenges, motivated by impact, and ready to shape the future of financial services - we would love to meet you. Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to come join our Global Financial Services team to work with one or more of our largest financial services industry customers. CSMs help customers realize sustained business value by accelerating their cloud transformation journey.

Key job responsibilities

• Value Realization - Identify and accelerate business outcomes by connecting customers with the right AWS services, partner solutions, and best practices at the right time.
• Enablement - Build programs that grow your customer's cloud fluency - think skills guilds, experience-based accelerators, training partnerships, and hands-on learning.
• Governance - Help customers establish the operating models and structures (Cloud/AI CoE, communities of practice, adoption frameworks) that set them up for long-term, scalable success.

A day in the life

• Define strategic opportunities tied to large-scale migrations, AI/GenAI, data & analytics, digital innovation, or product modernization
• Drive detailed business and technical discussions with stakeholders at every level
• Navigate risks and roadblocks using acceleration frameworks to keep programs on track
• Coach customers through their cloud journey and advocate for their needs with AWS leadership, product, and engineering teams
• Package your best practices into reusable assets that elevate the entire CSM community

This is an individual contributor (IC) role - your impact comes from influence, expertise, and relationships

About The Team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Global Financial Services CSMs

Global Financial Services CSMs Are Trusted Advisors Who Bring Experience, Industry Insight, And Genuine Care For Customers. Our Culture Is Built On:

• Customer Influence - We deeply understand our customers' business context and proactively guide their cloud journey
• Excellence - We bring the best of AWS and our partner ecosystem to every engagement
• Agility - We bring clarity to complexity through iterative, experience-based approaches
• Growth - We support each other, celebrate diverse perspectives, and create space for everyone to lead
• Data-Driven Decisions - We rely on facts and data, contextualized by expertise, to drive priorities

Basic Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar

Equal Opportunity Employer

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Benefits

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Salary

USA, NY, New York - 169,000.00 - 228,600.00 USD annually

Company

Amazon Web Services, Inc.

Job ID

A10507215