Sr. Customer Solutions Manager, AWSI Retail

Amazon Web Services (AWS); Seattle (WA); On-site; USD 154,000 - 208,000; Full time

Benefits offered by this job

RSU program

401(k) matching

Job summary

Amazon Web Services, Inc. in Seattle is seeking a Sr. Customer Solutions Manager to guide customers on multi-year cloud journeys, collaborating with AWS teams to deliver outcomes. You will translate account plans into executable actions, plan governance, and drive major workload migrations.

Join a team that partners with Sales, Support, Solutions Architecture and Pro Services to ensure secure, robust cloud adoption and customer success across diverse industries.

Qualifications

• Experience leading large-scale technical or engineering programs.
• Customer-facing work with executives and partners to solve business problems.
• Bachelor’s degree in science, technology, engineering, math, business or equivalent.
• Ability to lead cross-functional transformation projects.

Responsibilities

• Lead delivery and change management for large‑scale programs across AWS entities.
• Collaborate with sales, solutions architecture and professional services to drive outcomes.
• Translate strategic initiatives into executable actions and roadmaps.
• Drive education plans and go‑live transitions for cloud journeys.

Skills

Program leadership

Executive stakeholder management

Strategy alignment

Change management

Education

Bachelor's degree in STEM or related field

Tools

PMP certification

SAFe/ Agile

Job description

Description

The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers in their cloud journeys and work backwards from their industry‑specific needs to transform their businesses and industries. Our team focuses on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.

The Sr. Customer Solutions Manager (CSM) at Amazon Web Services (AWS) is responsible for guiding customers through their multi-year cloud journey, ensuring effective collaboration among AWS teams to deliver optimal outcomes. This role focuses on understanding industry‑specific needs and driving digital transformation for customers, leveraging cloud architecture experience to tackle challenges and enhance customer experiences. In the role, you will be a critical partner to our AWS customers, leveraging your delivery experience with large scale transformations to help shepherd the customer through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS Cloud journey.

You will interface with AWS customers and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go‑live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.

Key job responsibilities

Successful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem‑solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, with the ability to gain stakeholder buy‑in. Your enterprise experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.

You will evangelize AWS services and influence customers in adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day‑to‑day management of your customers successful adoption of AWS.

A day in the life

AWS Customer Solutions Manager team drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and support. We dive deep to understand each customer’s unique challenges, then craft innovative solutions that accelerate their success. This customer‑first approach is how we built the world’s most adopted cloud. Join us and help us grow.

About The Team

About the team

Our team values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually

Company

Amazon Web Services, Inc.

Job ID: A10529054