Senior Customer Solutions Manager, AWSI - HCLS - HealthTech

Amazon Web Services (AWS); Chicago (IL); On-site; USD 154,000 - 208,000; Full time

Job summary

Amazon Web Services, Inc. seeks a Sr. Customer Solutions Manager to guide HealthTech customers on multi-year cloud journeys.

You will orchestrate AWS teams across Sales, Support, Solutions Architecture, and Professional Services to deliver measurable business outcomes and successful migrations. Ideal candidates have 7+ years leading large-scale programs and 4+ years of customer-facing experience, plus a Bachelor’s in STEM or business.

Qualifications

• 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Responsibilities

• Accelerating AWS Adoption through consistent delivery and execution
• Identify & Align on Strategic Opportunities: CSMs and global account teams work backwards from the customer’s business objectives to identify and pursue strategic cloud opportunities.
• Customer Enablement: The CSM will serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams.
• Implement governance structures to govern the AWS relationship and the customer’s adoption of AWS.

Skills

Program management

Executive engagement

Cross-functional leadership

Transformation project leadership

Education

Bachelor's degree in STEM or business

Job description

Description

We are seeking a Sr. Customer Solutions Manager (CSM) to join our HealthTech team. In this new, highly visible role, you will be responsible for helping guide AWS customers along their multi-year journey to the cloud, ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

Our team is committed to helping industry enterprise customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.

If you are excited about the prospect of using your cloud architecture experience to assist strategic global customers, tackling challenging problems, have a hand in shaping the future of cloud adoption, enhancing and growing your own skills, and having fun, then we would love to hear from you.

You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey.

You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadences by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events are examples of deliverables owned by the CSM.

You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.

Successful candidates will have a strong technical background, be aware of details that matter, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy‑in, and successfully engage virtual teams. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.

You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation. Our team is customer obsessed as we support everything from day‑to‑day migration work to commercial product launches on AWS.

Key job responsibilities

• 1/Accelerating AWS Adoption through consistent delivery and execution
• 2/Identify & Align on Strategic Opportunities: CSMs and global account teams work backwards from the customer’s business objectives to identify and pursue strategic cloud opportunities. These strategic cloud opportunities can include, but are not limited to, large‑scale migrations, GenAI, data and analytics, digital innovation, high performance computing, product innovation, and business agility.
• 3/Customer Enablement: The CSM will serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams.
• 4/Implement governance structures to govern the AWS relationship and the customer’s adoption of AWS.

CSMs play a critical role supporting account teams and customers from the sales process through the cloud transformation journey. CSMs are able to effectively coordinate cross‑functional resources, drive disciplined project delivery, and quantify the tangible business benefits that customers realize through their cloud transformation initiatives. This holistic approach to customer engagement, coupled with the CSM's deep understanding of the Healthcare Industry and AWS capabilities, positions CSMs as trusted advisors to strategic customers. This enables the CSM to serve as a strategic advisor through every stage of the cloud journey - from initial strategy and planning to migration, modernization, and ongoing optimization.

A day in the life

AWSI HealthTech customers are rapidly expanding their relationship and footprint with AWS to better support their lines of business and customers. We create deep relationships across the C‑suite and LOBs to drive strategic alignment to customer imperatives and initiatives. These strategic accounts are accelerating their cloud transformation through large scale projects leveraging AWS Services, partner solutions and systems integrators (SIs).

About The Team

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Basic Qualifications

• 7+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 4+ years of customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, IL, Chicago - 153,600.00 - 207,800.00 USD annually

USA, MA, Boston - 153,600.00 - 207,800.00 USD annually

USA, TX, Dallas - 153,600.00 - 207,800.00 USD annually

USA, TX, Houston - 153,600.00 - 207,800.00 USD annually

USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually

Company

Amazon Web Services, Inc.

Job ID: A10451030