Senior Customer Service Specialist - Manufacturing

TEKsystems; New Haven (CT); Sur place; USD 65 000 - 80 000; Plein temps

Résumé du poste

TEKsystems is seeking a customer service professional in New Haven, CT to act as external liaison with distributors, architects, contractors, and internal teams. You will ensure timely follow-up, resolve order-related issues, and support the Customer Service Manager to deliver exceptional service.

Responsibilities include handling inquiries, processing CCFs/RGAs, and using ASSA Connect and CRM to optimize the customer experience.

Qualifications

• Minimum 5+ years in Customer Service in a manufacturing environment.
• BS degree a plus.
• Excellent analytical and problem-solving abilities with attention to detail.
• Strong interpersonal and communication skills.
• Excellent written communication due to high email/chat volume.
• Proficient in Outlook, Excel, Word; JDE knowledge a plus.
• Team-oriented in a fast-paced environment with multiple applications.

Responsabilités

• Assist customers in assigned territory and beyond as needed.
• Research and respond to pricing, order status, and shipping inquiries.
• Process CCFs and RGAs within 24 hours to ensure 5-day shipment.
• Resolve DON questions within 5-day policy.
• Review customer data in ASSA Connect as needed.
• Balance policy with customer benefit in decision making.
• Identify opportunities to improve processes impacting NPS.
• Comply with corporate policy and CRM usage.
• Maintain knowledge of products and participate in training.
• Collaborate with order processors to reduce RGAs and credits.
• Maintain professional conduct.
• Perform duties as assigned.

Connaissances

Customer Service

Analytical skills

Interpersonal Communication

Detail-oriented

Problem Solving

Multitasking

Teamwork

Formation

B.S. Degree

Outils

Outlook

Excel

Word

JDE

Description du poste

TEKsystems is seeking a customer service professional in New Haven, CT to act as external liaison with distributors, architects, contractors, and internal teams. You will ensure timely follow-up, resolve order-related issues, and support the Customer Service Manager to deliver exceptional service.

Responsibilities include handling inquiries, processing CCFs/RGAs, and using ASSA Connect and CRM to optimize the customer experience.