Senior Customer Service Representative - Remote in EST

Freddie Mac; Farmington (CT); Remote; Full time

Job summary

A leading healthcare services company is seeking a Customer Service Representative to engage with patients and provide support for their wellness visits. This role offers a competitive salary, comprehensive benefits, and opportunities for career advancement, all within a supportive and diverse work environment. Flexibility for remote work is available within the Eastern Time Zone.

Benefits

Comprehensive benefits package

Equity stock purchase

401k contribution

Opportunity for career advancement

Supportive work environment

Qualifications

• Minimum 1 year of customer service experience.
• Familiarity with computer and Windows PC applications.
• Ability to work full-time with flexible shifts.

Responsibilities

• Place outreach calls to schedule appointments with ENPs.
• Provide support to patient inquiries related to the Program.
• Resolve patient issues in real-time or through follow-up.

Skills

Customer Service

Compassionate Support

Multi-tasking

Education

High School Diploma / GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $33.22 per hour
- Comprehensive benefits package, including equity stock purchase and 401k contribution
- Opportunity for career advancement and growth within the organization
- Flexibility to work remotely within the Eastern Time Zone
- Supportive and collaborative work environment driven by diversity and inclusion
- Engage in meaningful work that contributes to improving healthcare for communities

What to Expect (Job Responsibilities):
- Place outreach calls to eligible members and schedule appointments with ENPs at various locations
- Provide compassionate support to patient inquiries related to the Program and their Annual Wellness Visit, achieving metrics of 50-80 outbound calls daily
- Answer incoming calls, retrieve voicemails, and identify the type of assistance required by patients
- Resolve patient issues in real-time or through comprehensive follow-up
- Research complex issues across databases and collaborate with support resources to resolve customer concerns

What is Required (Qualifications):
- High School Diploma / GED or 10+ years of equivalent working experience
- Must be 18 years of age or older
- Minimum of 1 year of Customer Service Representative experience or equivalent experience in an office or call center setting
- Familiarity with computer and Windows PC applications, with the ability to learn new systems
- Ability to work full-time (40 hours/week) with flexibility for 8-hour shifts during normal business hours

How to Stand Out (Preferred Qualifications):
- Ability to multi-task and understand multiple products and benefits within each product
- Capacity to adjust daily schedules and work overtime or weekends as needed
- Self-motivated and capable of working independently

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #DiversityAndInclusion

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