Senior Customer Service Representative

Jamdanceacademy; Albuquerque (NM); On-site; USD 86,000 - 115,000; Full time

Job summary

InnovateCore Corp is seeking a Senior Customer Service Representative in Albuquerque, NM. This role emphasizes escalation management as a competitive advantage, with a target salary range of $86,000 to $115,000 for a full-time engagement and mentorship toward ownership.

You will lead growth efforts, optimize marketing spend, and coach junior reps, all while aligning with a data-driven, burnout-free culture that values bold customer outcomes.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Ability steer sales conversations toward a decision.
• Composure handling changing client scope in Albuquerque, NM.
• Familiarity with scalable workflows.

Responsibilities

• Grow InnovateCore Corp's hands-on footprint one earned introduction at a time.
• Tune the ad creative until the sales marketing cost-per-lead drops.
• Pair Five9 insight with gut feel to rank the hottest leads.
• Decode why NM buyers say yes and double down on it.
• Coach junior reps through their first fiercely-supportive negotiation.
• Read the sales marketing market and reposition the offer when it shifts.

Skills

Decision making

Calm under pressure

Sales conversations

Workflow familiarity

Education

Bachelor's degree in a related field, or equivalent practical experience

Job description

Pipeline doesn't build itself, which is exactly why InnovateCore Corp is hiring a Senior Customer Service Representative who treats Escalation Management like a competitive sport. The appeal is layered — $86,000 - $115,000, a full-time rhythm, sales marketing ownership, and an InnovateCore Corp crew that backs bold calls.

Key Responsibilities

• Grow InnovateCore Corp's hands-on footprint one earned introduction at a time
• Tune the ad creative until the sales marketing cost-per-lead drops
• Pair Five9 insight with gut feel to rank the hottest leads
• Decode why NM buyers say yes and double down on it
• Coach junior reps through their first fiercely-supportive negotiation
• Read the sales marketing market and reposition the offer when it shifts

What You'll Bring

• Bachelor's degree in a related field, or equivalent practical experience
• Comfort steering sales marketing conversations toward a decision
• Demonstrated calm when an Albuquerque, NM client changes scope mid-stream
• Familiarity with InnovateCore Corp-scale workflows, or the appetite to reach them

What began as two engineers and a whiteboard in Albuquerque is now InnovateCore Corp, a data-driven team obsessed with getting Networking right. Burnout is treated as a system bug at InnovateCore Corp, not a badge of purpose-led honor.

Here you earn $86,000 - $115,000 while a dedicated mentor helps you grow from senior into ownership, all wrapped in benefits worth keeping.

Still recruiting as you read this, no archived listing tricks.