Senior Customer Service Rep Project Coordinator

FASTSIGNS International. Inc; Torrance (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An exciting opportunity awaits at a fast-growing visual communications company that values customer service and teamwork. As a Customer Service Representative, you will be the first point of contact for clients, engaging them through consultative sales and ensuring their needs are met with precision and care. This role not only focuses on sales but also involves project coordination, allowing you to utilize your organizational skills effectively. Join a supportive and detail-oriented team that has been serving the Torrance community for over 33 years. If you're ready to thrive in a challenging yet fun environment and make a real impact, this position is perfect for you.

Benefits

Generous compensation above industry average

Paid time off – vacation and sick days

Participation in bonus program

Medical, Dental, Vision, and Life Insurance provided at no charge for employee

Qualifications

• 3+ years inside sales experience is a must.
• Exceptional customer service and organizational skills required.

Responsibilities

• Serve as the first point of contact for customers via various channels.
• Manage sales activities from lead generation to project management.

Skills

Customer Service

Inside Sales

Project Management

Organizational Skills

Consultative Sales

Problem-Solving

Education

College Degree

Job description

Fast-growing visual communications company seeks Customer Service Rep person with interest in Project Coordination. The successful candidate:

• Serves as first point of contact for walk-ins, email, and telephone customers.
• Works with management and support teams to satisfy customers and generate revenue in line with company’s vision and values.
• Responsible for sales activities from lead generation through project management.
• Must be customer focused with a friendly, welcoming disposition and exceptional organizational skills.

Direct experience in a sign company and particularly a FASTSIGNS franchise would be a plus.

The successful candidate has:

• Inside Sales 3+ years experience
• Customer Service skills and experience
• Sign shop experience

Open to applicants with and without a college degree.

We offer these benefits:

• Generous compensation above industry average
• Paid time off – vacation and sick days
• Participation in bonus program
• Medical, Dental, Vision, and Life Insurance provided at no charge for employee.

We look for a talented person adept at:

• Working with customers at front counter doing consultative sales
• Providing detailed communications via email, phone, in person
• Consulting, troubleshooting, problem-solving to create signs for customers
• Meeting sales targets (monthly and annually)
• Scheduling appointments as needed

We provide a company culture that is:

• Team-oriented – cooperative and collaborative
• People-oriented – supportive, focused on fairness; enjoys interacting with people
• Detail-oriented – focused on quality and precision

FASTSIGNS of Torrance has been in business for 33 years. We are a small business and veteran owned. We love a challenging and fun environment and look forward to growing our team!