Customer Service Supervisor – Transportation & Public Works

City of Dallas; United States; On-site; USD 39,000 - 47,000; Full time

Job summary

The City of Dallas is seeking a Supervisor-Customer Service to lead the Call Center team, ensure quality service, and coordinate daily operations.

Requirements include a High school diploma or GED (or an associated degree with relevant experience) plus five years in customer service and two years in supervisory roles; equivalencies apply. Salary range listed and equal opportunity employer.

Qualifications

• Five (5) years of customer service with in-person interactions.
• Two (2) years of leadwork or supervisory responsibilities.
• Equivalencies: Associate degree (or higher) with three (3) years of required experience, plus one year of leadwork or supervisory responsibilities.
• Knowledge of call center protocols and customer service policies.

Responsibilities

• Supervises, plans, coordinates, assigns and evaluates call center staff.
• Interviews, evaluates, and selects candidates; handles discipline and grievances.
• Trains, educates, and counsels staff on department processes.
• Develops long-range plans and schedules to improve customer service.
• Ensures policy changes are communicated and implemented; monitors quality.

Skills

Customer service

Call center protocols

Supervisory skills

Performance feedback

Conflict resolution

Communication

Education

High school diploma or GED

Associate degree + 3 years + lead

Job description

The City of Dallas is seeking a Supervisor-Customer Service to lead the Call Center team, ensure quality service, and coordinate daily operations.

Requirements include a High school diploma or GED (or an associated degree with relevant experience) plus five years in customer service and two years in supervisory roles; equivalencies apply. Salary range listed and equal opportunity employer.