Senior Customer Service Pro - Conflict Resolution

Apply-USA; Newark (CA); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Apply-USA is seeking a Customer Service Representative in the United States (California). The role requires 5+ years in customer service, strong conflict resolution, and familiarity with ticketing systems. You will handle daily tasks, maintain records, and ensure compliance with company policies.

The ideal candidate demonstrates independent work habits and excellent written and verbal communication skills, enabling effective service delivery to customers and colleagues.

Qualifications

• 5+ years of experience in a customer service role or similar.
• Experience with conflict resolution, ticketing systems, and multitasking.
• Ability to work independently and manage time effectively.
• Strong written and verbal communication skills.

Responsibilities

• Carrying out day-to-day responsibilities associated with the Customer Service Representative role.
• Maintaining accurate records and documentation as required.
• Following all relevant company policies and procedures.

Skills

5+ years exp

Conflict Resolution

Ticketing Systems

Multi-tasking

Independent Work

Communication Skills

Job description

Apply-USA is seeking a Customer Service Representative in the United States (California). The role requires 5+ years in customer service, strong conflict resolution, and familiarity with ticketing systems. You will handle daily tasks, maintain records, and ensure compliance with company policies.

The ideal candidate demonstrates independent work habits and excellent written and verbal communication skills, enabling effective service delivery to customers and colleagues.