Customer Success & Operations Liaison – Manufacturing

Smurfit-Westrock; Longview (WA); Sur place; USD 35 000 - 58 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401k with match

Paid vacation

Paid holidays

Life insurance

Disability insurance

Paid sick leave

Résumé du poste

Smurfit Westrock in Longview, WA is seeking a Customer Service Representative to join our team. You will act as the critical link between customers, sales, and operations, handling orders, inquiries, and issues while maintaining strong customer relationships.

You will provide pricing, inventory data and production schedules, track orders, and coordinate with production and quality teams to resolve routine problems, ensuring timely communication with customers throughout the process.

Qualifications

• 5+ years of customer service-related work experience.
• Experience in manufacturing industry preferred.
• Strong written and verbal communication skills.

Responsabilités

• Receive and process routine customer orders and inquiries.
• Maintain ongoing relationships with multiple customers and sales staff.
• Provide pricing, inventory availability and production schedule information.
• Track order activity and notify staff of delivery issues.
• Coordinate with Quality Manager to resolve routine issues.
• Serve as a liaison between customers and sales staff to ensure satisfaction.
• Monitor warehouse inventories and update customers on status.

Connaissances

Customer service

Communication

Problem solving

Team collaboration

Formation

High School diploma or GED

Description du poste

Smurfit Westrock in Longview, WA is seeking a Customer Service Representative to join our team. You will act as the critical link between customers, sales, and operations, handling orders, inquiries, and issues while maintaining strong customer relationships.

You will provide pricing, inventory data and production schedules, track orders, and coordinate with production and quality teams to resolve routine problems, ensuring timely communication with customers throughout the process.