Senior Customer Service Leader & Solutions Expert

Genuine Parts Company; Portland (ME); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick pay

Holiday pay

Job summary

A leading national parts supplier in Portland, ME is seeking a Senior Customer Service Representative who will handle customer inquiries and orders while coaching less experienced staff. Candidates should have a high school diploma and at least 5 years of related experience. Successful applicants will excel in communication, negotiation, and product knowledge. This position is integral to building customer relationships and ensuring inventory levels meet demand. An excellent benefits package is offered.

Responsibilities

• Respond to customer inquiries and place orders.
• Negotiate sale price and purchase price within parameters.
• Build customer relationships to drive repeat business.
• Order items to maintain appropriate inventory levels.
• Expedite backorders and prepare orders for shipment.
• Coach less experienced Customer Service Representatives.

Skills

Excellent communication skills

Multi-tasking

Time management skills

Computer skills

Negotiation skills

Strong product knowledge

Reliability

Organization

Attention to detail

Education

High school diploma or GED

5+ years of related experience

Job description

A leading national parts supplier in Portland, ME is seeking a Senior Customer Service Representative who will handle customer inquiries and orders while coaching less experienced staff. Candidates should have a high school diploma and at least 5 years of related experience. Successful applicants will excel in communication, negotiation, and product knowledge. This position is integral to building customer relationships and ensuring inventory levels meet demand. An excellent benefits package is offered.