Customer Service Delivery Manager

00001 Ameriprise Financial Inc; Minneapolis (MN); On-site; USD 82,000 - 123,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Paid time off

Job summary

Ameriprise Financial is seeking a seasoned customer service leader to oversee a team of service professionals and team leads, ensuring high-quality service and accurate operations. The role involves planning staffing levels, guiding staff development, and leading cross-functional projects to improve client outcomes.

Reporting to Service Delivery leadership, you will mentor others, align team objectives with enterprise goals, and drive client satisfaction metrics across multiple business lines.

Qualifications

• Education: High school or GED.
• Experience: 5–7 years in a customer service role.
• Experience leading a customer service team and coaching/mentoring others.

Responsibilities

• Lead a customer service team including team leads and service professionals.
• Implement and maintain policies to ensure high-quality service and accuracy.
• Plan staffing levels and provide direction and coaching to the team.

Skills

Customer service leadership

Cross-functional collaboration

Education

High school or GED

Job description

Ameriprise Financial is seeking a seasoned customer service leader to oversee a team of service professionals and team leads, ensuring high-quality service and accurate operations. The role involves planning staffing levels, guiding staff development, and leading cross-functional projects to improve client outcomes.

Reporting to Service Delivery leadership, you will mentor others, align team objectives with enterprise goals, and drive client satisfaction metrics across multiple business lines.