Senior Customer Service Lead

Metals USA

Torrington, Northern (CT, KY)

Hybrid

USD 34,000 - 41,000

Full time

7 days ago

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Job summary

Metals USA -- Gregor Technologies Division in Torrington, CT is seeking a Senior Customer Service Representative to provide high-level support to internal and external customers. The role requires leadership in customer service, effective communication, and strong cross-functional collaboration to ensure timely resolutions of inquiries and orders.

You will manage complex orders, review pricing and terms, and work with Quality Assurance, Purchasing and other departments to resolve issues while

Qualifications

Experience in customer service or sales in a leadership role.
Ability to comprehend and process work through customer web portals.
Ability to communicate effectively with internal and external customers.
Strong time-management and multitasking abilities.

Responsibilities

Provide timely and accurate information on order status, product information, pricing, and inquiries.
Mentor and guide the Customer Service team on complex issues and processes.
Maintain and update customer records, pricing, and catalog information.
Identify issues and coordinate with Quality Assurance, Purchasing and other departments to resolve them.
Communicate solutions and follow up to ensure customer satisfaction.
Support the Supply Chain Manager to meet service expectations.