Senior Customer Service & Channel Sales Manager

Tews Company; Orlando (FL); On-site; USD 77,000 - 94,000; Full time

Job summary

Tews Company in Orlando is seeking a Direct Hire Sales Leader to manage distributors and dealer networks. The role focuses on meeting revenue and margin targets through strong leadership and strategic planning.

You will lead day-to-day sales in the assigned region, develop joint business plans, manage forecasting, and coordinate with internal teams to ensure product availability and high customer satisfaction.

Qualifications

• 5–10 years in customer service, sales support or related roles with 3–5 years in supervision/management.
• Proven ability to lead, motivate and develop a team in a fast-paced environment.
• Strong problem-solving, organizational and decision-making skills.
• Excellent verbal and written communication with dealers and internal stakeholders.
• Ability to manage multiple priorities, deadlines and competing demands.

Responsibilities

• Build and expand relationships with distributors, dealer networks and channel partners to meet revenue and margin targets.
• Lead day-to-day sales execution for assigned territory; set goals, monitor performance and drive accountability.
• Create joint business plans with distributors; develop pipeline, manage renewals and expand share of wallet.
• Own forecasting, pipeline management and reporting; track KPIs and market trends.
• Collaborate with pricing, promotions, rebates and discounting to support profitability and growth.
• Work with marketing, operations, supply chain, customer service and finance to ensure product availability and order flow.
• Maintain knowledge of products and competitors; train distributor reps as needed.

Skills

Team leadership

Customer service

Sales support

Communication

Problem solving

Job description

Tews Company in Orlando is seeking a Direct Hire Sales Leader to manage distributors and dealer networks. The role focuses on meeting revenue and margin targets through strong leadership and strategic planning.

You will lead day-to-day sales in the assigned region, develop joint business plans, manage forecasting, and coordinate with internal teams to ensure product availability and high customer satisfaction.