Senior Customer Service Associate

Skar Audio, Inc.; Tampa (FL); On-site; USD 70,000 - 72,000; Full time

Benefits offered by this job

401(K) with Company Match

Paid Time-off

Health Insurance Stipend

Job summary

Skar Audio, Inc. is searching for a Senior Customer Service Associate in Tampa, FL, to enhance our customer experience within a growing e-commerce environment. The role involves managing high-volume customer communications and ensuring top-tier service quality without a scripted approach.

Key responsibilities include setting communication standards and navigating operational tasks efficiently. The position offers a competitive salary between $70,000.00 - $72,000.00 along with benefits like 401(K) and health insurance stipends.

Qualifications

• Detail-oriented and highly competent with technology.
• Ability to manage high-volume customer communication.
• Strong judgment skills on warranty and return matters.

Responsibilities

• Manage customer experience operations within the e-commerce business.
• Set the standard for communication quality and efficiency.
• Balance customer satisfaction with operational discipline.

Job description

Description

Skar Audio is seeking a high-performing Senior Customer Service Associate to play a critical role in managing customer experience operations within our fast-growing e-commerce business.This is not a scripted call center role. We are looking for a seasoned professional who can confidently manage high-volume customer communication, navigate multiple systems with precision, make sound judgment calls on warranty and return matters, and serve as a steady presence within the department.The Senior Customer Service Associate sets the standard for communication quality, efficiency, and policy adherence. This individual must be detail-oriented, highly competent with technology, calm under pressure, and capable of balancing customer satisfaction with operational discipline.This is an on-site position based in Tampa, FL.

About The Role

• Title: Senior Customer Service Associate
• Job Location: Tampa, FL
• Type: On-site
• Standard Office Hours: 9:00am - 5:30pm

Preferred skills for this role

Required qualifications

Compensation & Benefits

• Base Salary: $70,000.00 - $72,000.00
• 401(K) (w/ Company Match)
• Paid Time-off
• Health Insurance Stipend

About Us

Here at Skar Audio, we are looking for those who wish to be a part of building something truly extraordinary. We'd like to think that the company has a rarely found "home-grown" type of feel to it that you rarely see in a larger company. One where you can be heard, recognized for your contributions, and have a genuinely profound impact on shaping the future of the company. To this day, Skar Audio remains privately owned by the original founder, which affords the freedom of being able to move really fast, and prevents typical corporate bureaucracy from getting in the way day-to-day.

The company has extremely ambitious plans and a proven track record of stability and success in our industry. We are debt-free, have no outside investors, and operate under the strategic stewardship of our highly engaged CEO. As we continue to grow, the future has never looked brighter, and we are seeking talented individuals who want to help drive our mission forward.

The way people shop online has been changing for years, and we'd like to think as a direct-to-consumer, technology driven brand, we pride ourselves on being one step ahead of that change. If you are extremely passionate about what you do, and consider yourself to be a rockstar in your role, we'd love to hear from you.