Ecommerce QA Specialist

Sonos Inc; Seattle (WA); Hybrid; USD 79,000 - 99,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Open Time Off

Job summary

Sonos Inc. seeks an enthusiastic Ecommerce QA Assistant to join the Site Production team to audit and test digital experiences before publication. You’ll support content developers, manage user acceptance testing with stakeholders, and assist CRM QA for emails and in-app messages.

This entry-level role is ideal for someone with web testing or development background or a transition from a technical field. Hybrid work with US-based offices.

Qualifications

• Detail-oriented and accurate in testing and QA tasks.
• Strong technical aptitude with willingness to learn and adapt.
• Articulate in written and verbal communication.
• Ambitious, proactive, and able to work independently.
• Problem-solver with good follow-through.
• Good interpersonal and prioritization skills in a team setting.

Responsibilities

• Plan and carry out tests for new experiences on sonos.com.
• Diagnose broken code or misconfigurations with troubleshooting skills.
• Ensure final product meets requirements and performs across devices/browsers.

Skills

Detail-oriented

Technical aptitude

Communication

Self-starter

Problem-solving

Interpersonal skills

Team player

Tools

Jira

Confluence

Salesforce Commerce Cloud

Job description

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you'll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.

This role is a hybrid position

Some roles require an office while others may be done remotely. This position is considered hybrid, allowing for a combination of remote work and in-office collaboration. Qualified applicants must live within commuting distance of our Boston, Seattle, or Santa Barbara office locations.

At Sonos, we aspire to grow our Direct to Consumer channel twice as fast as the rest of our business. The Ecommerce team brings that goal to life by working cross-functionally to build a premium education experience that drives conversion and order value. Our team produces web experiences in support of new product introductions, promotions, new merchandising experiences, demand driving programs, always-on optimization, and geo-expansion.

Role Summary:

We are looking for an enthusiastic and detail-oriented Ecommerce QA Assistant to join our Site Production team to inspect and monitor the quality and accuracy of the digital experiences we build before we publish those experiences for our customers.

What You'll Do:

You will work in an agile environment in support of content developers, helping to audit and test their work prior to release. The role will also help to manage user acceptance testing with key stakeholders and occasionally support the Customer Relationship Management team in QAing emails and in-app communications. This is a great opportunity for an entry-level candidate with some background in Web testing or development or for a career shift from a candidate with a technical background.

Responsibilities:

• Plan and carry out tests in support of new experiences on sonos.com
• Help the Site Production team drill into a broken piece of code or bad configuration using your troubleshooting and diagnostic skills
• Obsess over the details and ensure the finished product meets the initial experience requirements and performs effortlessly across devices and browsers

Basic Qualifications:

• You deliver a high degree of accuracy and are detail-oriented
• You have a strong technical aptitude and an insatiable appetite for learning and staying up to date
• You are articulate and concise in written and verbal communication
• You are ambitious and a self-starter
• You are a problem-solver with excellent follow-through
• You have excellent interpersonal and prioritization skills, with some project coordination experience
• You are comfortable working with a team in a dynamic environment

Preferred Qualifications:

• Experience with web testing
• Knowledge of HTML, CSS, and Javascript
• Experience testing websites utilizing responsive design
• Knowledge of scrum and agile development frameworks a plus
• Comfortable with Google docs (collaboration), Jira (issue and work tracking), and Confluence (documentation)
• Familiarity with Salesforce Commerce Cloud a plus (self-guided modules are available to the public via Trailhead)

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. If you don't have 100% of the skills listed, we strongly encourage you to apply if interested.

Visa Sponsorship:

Sonos is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work for any US employer, both now and in the future.

Base Pay Range:

$79,000 and $98,600

The specific pay offered will depend on the candidate's geographic location, as well as qualifications and experience. We apply geographic pay differentials based on the cost of labor in the market. Employees in high-cost locations may be compensated at the upper end of the range, while those in medium or low cost markets may be compensated at the lower end of the range. Your recruiter can provide more details about the specific salary range for your location during the hiring process.

Please note that compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits.

We also offer a comprehensive benefits program with choice and flexibility in mind to help support the health, wealth, and overall well-being of our employees. Regular full time employees in the US are eligible for benefits on day one, including:

• Medical, Dental, and Vision Insurance
• A 401(k) plan with company matching and immediate vesting
• An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure-based vacation accruals required
• 80 hours of sick time upon hire, refreshed annually
• Up to 12 paid holidays per calendar year
• Sonos offers a generous paid leave program for new parents or to care for a family member with a serious health condition, as well as short- and long-term disability for your own medical condition
• Company-paid Disability, Life, and AD&D Insurance
• Voluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance
• Mental health benefits to support your holistic well-being
• A generous employee discount program & Sonos Radio HD - on us!

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information.