Inbound Customer Service Support

Sears Holdings; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Sales incentives

Merchandise discounts at Sears, Kmart, and Lands’ End

Opportunities for career growth

Job summary

Sears Holdings in Austin, Texas is seeking Inbound Customer Service and Sales Representatives to provide world-class service and generate sales through a commitment to customer care. The role involves helping customers with a variety of needs, ensuring a positive experience, and contributing to sales goals.

The ideal candidate will have a high school diploma, customer service experience, and excellent communication skills. The position offers a supportive environment with opportunities for skills development and a solid benefits package.

Qualifications

• High school degree or equivalent education.
• Customer service experience required.
• Sales skills necessary.
• Must be proficient using a computer.
• Friendly and polite with a professional work ethic.

Responsibilities

• Provide world-class customer service to build customer loyalty.
• Generate sales by offering valuable products and services.
• Coach and manage agents effectively.

Skills

Customer service experience

Sales skills

Proficiency using a computer

Outstanding communication skills

Education

High school degree or equivalent education

Job description

Sears Holdings Customer Support Call Centers is our national support operation that provides inbound and outbound sales and services to customers. The network manages more than 130 million customer calls, letters and e-mails each year. Our Call Centers offers employment opportunities that support a variety of our businesses, including appliance protection plan sales, Sears.com and Kmart.com customer support, product repair scheduling, new product delivery and appliance parts sales. By providing comprehensive system, product, and soft-skills training, customer contact agents are fully prepared to serve customers. Our call center leaders and professional support team members contribute to the success of our customer-focused organization through effective agent coaching and management, workforce planning, staffing and training, and results-oriented data-driven initiatives.

Job Description

Sears is immediately looking for INBOUND CUSTOMER SERVICE AND SALES REPRESENTATIVES to provide world-class customer service to build customer loyalty through our Commitment to Care approach and generate sales by offering valuable products and services to our customers. Why join Sears? If you bring the passion for customer service and a knack for influencing others, we’ll give you outstanding skills development, a fun and engaging work environment, a great compensation and benefits package with sales incentives, merchandise discounts at Sears, Kmart and Lands’ End, and opportunities to grow with our organization. We’re Committed to Caring about our customers, and we’re Committed to Caring about you. Apply Today!

Qualifications

REQUIREMENTS:

• High school degree or equivalent education
• Customer service experience
• Sales skills
• Proficiency using a computer (internet, Windows environment)
• Must be friendly and polite with a professional work ethic and outstanding communication skills
• Drug test and criminal history background checks conducted
• Since our customers contact us for a variety of great reasons when it’s convenient for them, we are looking for associates who are flexible to work in different job functions and work shifts, will have great attendance, and can sometimes work extra hours.

Additional Information

All your information will be kept confidential according to EEO guidelines.