Senior Customer Service Account Manager

Le Bleu Enterprises; Greensboro (NC); On-site; USD 45,000 - 52,000; Full time

Job summary

Le Bleu Enterprises is seeking a Senior Customer Service Account Manager to handle customer inquiries, manage orders, and resolve complaints. This full-time role requires strong communication skills and customer service expertise in a dynamic environment. The company offers competitive pay and a fun workplace culture.

Benefits

Complete benefits package

Professional and motivating work environment

Qualifications

• Experience in managing customer accounts and inquiries.
• Ability to handle escalated customer issues effectively.
• Sales experience is a plus.

Responsibilities

• Answer a high volume of inbound calls with a positive attitude.
• Manage customer order entries and resolve complaints.
• Establish and maintain relationships with critical accounts.

Skills

Customer Service

Problem Solving

Communication

Sales

Job description

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This range is provided by Le Bleu Enterprises. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45,000.00/yr - $52,000.00/yr

Le Bleu Enterprises is THE industry leader in home and office delivery services. Our water is the best available, and so are our people. We reward our employee's hard work with top-notch income, a complete benefits package, and a professional, motivating, and fun work environment.

As a Sr. Customer Service Account Manager, You Will

• Answer a high volume of inbound calls while always maintaining a positive, empathetic, and professional attitude toward customers.
• Respond promptly to internal and external inquiries via email, phone, text, and face-to-face.
• Manage customer order entries and update customer accounts.
• Acknowledge and resolve customer complaints.
• Knowledge of our products and services inside and out so that you can quickly answer questions and resolve issues.
• Sales focus- Recommend potential products or services to current and potential customers.
• Establish relationships with customers as assigned for critical accounts.
• Ability to handle escalated Customer Service calls effectively.
• Keep records of customer interactions, transactions, comments, and complaints.
• Assist in training and reporting as needed for the department.
• Communicate and coordinate with colleagues as necessary.
• Support other departments as necessary.
• Other responsibilities as assigned.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Food and Beverage Manufacturing

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