Bilingual English and Spanish - Senior Service Account Manager - Remote in Tyler TX

UnitedHealthcare; Tyler (TX); Remote; USD 45,000 - 70,000; Full time

Job summary

An innovative healthcare organization is seeking a dedicated Senior Service Account Manager to enhance healthcare experiences for diverse communities. This full-time remote role will focus on managing Medicaid and CHIP members, addressing service issues, and fostering community partnerships. The ideal candidate will be bilingual in English and Spanish, with a strong background in community outreach. Join this forward-thinking company and play a vital role in improving healthcare access and quality while advancing your career in a supportive environment.

Qualifications

• 2+ years in community outreach or related experience.
• Fluent in English and Spanish.

Responsibilities

• Manage a portfolio of Medicaid and CHIP members.
• Handle escalated service issues and coordinate with vendors.
• Lead community outreach events and partnerships.

Skills

Bilingual (English and Spanish)

Community Outreach

Customer Service

Knowledge of Medicaid and CHIP

Microsoft Office Proficiency

Education

High School Diploma/GED

Job description

Bilingual English and Spanish - Senior Service Account Manager - Remote in Tyler TX

Join us at UnitedHealthcare as a Senior Service Account Manager and help improve healthcare experiences for diverse communities. This full-time, remote position based in Tyler, TX, involves coordinating services, supporting members' dental health needs, and collaborating with community organizations and healthcare providers.

Key Responsibilities include:

• Managing a portfolio of Medicaid and CHIP members
• Handling escalated service issues and coordinating with vendors
• Leading community outreach events and partnerships
• Supporting member education and quality of care initiatives

Qualifications:

• High School Diploma/GED or equivalent
• 2+ years in community outreach or related experience
• Fluent in English and Spanish
• Knowledge of Medicaid and CHIP programs
• Proficiency in Microsoft Office
• Reside within 50 miles of Tyler, TX, and willing to travel as needed

We offer competitive salary ranges, benefits, and opportunities for growth. Join us to make a difference in healthcare while advancing your career.