Senior Customer Quality Engineer – Onsite Omaha

Eaton; Omaha (NE); On-site; USD 86,000 - 126,000; Full time

Job summary

Eaton's Electrical Sector – PDCA is seeking a Senior Customer Quality Engineer at the Omaha, NE site to lead customer quality and warranty activities, ensuring timely responses and clear communication.

You will coordinate across Production, Engineering, Maintenance, Supply Chain, and Service to resolve issues, track KPIs, and drive preventive actions in a zero-defect culture.

This role requires hands-on quality experience in manufacturing and strong documentation discipline.

Qualifications

• Bachelor’s degree in electrical, mechanical engineering, or a related engineering discipline.
• Minimum of 3 years of experience in quality engineering in a manufacturing setting.
• Hands-on experience managing customer complaints, warranty processes, and field issues within a manufacturing environment.
• No relocation benefit; within 50-mile radius of the posted location considered.
• Eaton does not sponsor immigration status for this position.

Responsibilities

• Manage all customer complaints ensuring timely communication, containment actions, and complete documentation.
• Lead root cause analysis and corrective actions using structured problem-solving tools (8D, RCA, FMEA).
• Provide regular updates to customers, ensuring clarity, transparency, and alignment with expectations.
• Act as the primary quality contact for customers, delivering professional, diplomatic, and fact-based communication.
• Coordinate cross-functional involvement to ensure rapid resolution of customer concerns.

Skills

Quality management

Root cause analysis

8D problem solving

Cross-functional collaboration

Communication

Documentation accuracy

Decision making

Education

Bachelor’s degree in electrical or mechanical engineering

Tools

SAP

EQMS

Job description

Eaton's Electrical Sector – PDCA is seeking a Senior Customer Quality Engineer at the Omaha, NE site to lead customer quality and warranty activities, ensuring timely responses and clear communication.

You will coordinate across Production, Engineering, Maintenance, Supply Chain, and Service to resolve issues, track KPIs, and drive preventive actions in a zero-defect culture.

This role requires hands-on quality experience in manufacturing and strong documentation discipline.