Senior Customer Quality Engineer | ISO & CAPA Leader

AFC Industries; Kennesaw (GA); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

AFC Industries is seeking a Quality Engineer/Quality Manager to drive customer complaint management, 8D problem solving, CAPA, and ISO 9001/AS9100 compliance across manufacturing and distribution environments.

You will collaborate with Sales, Operations, and Supply Chain to improve quality, lead continuous improvement projects, and ensure robust documentation and data analysis to reduce escapes and enhance customer satisfaction.

Qualifications

• Bachelor's degree in Engineering, Quality, Supply Chain, Manufacturing, or related discipline preferred.
• 4–6 years of quality engineering or quality management experience.
• Experience managing customer complaints and corrective actions.
• Experience supporting OEM customers in industrial distribution, manufacturing, aerospace, automotive, or related industries.
• Working knowledge of ISO 9001; AS9100/AS9120 experience.

Responsibilities

• Serve as AFC's senior quality representative for key customers.
• Partner with Sales, Operations, Supply Chain, & Business Unit Leadership to support strategic meetings, business reviews, and customer audits.
• Ensure customer-specific requirements are identified, reviewed, documented, communicated, implemented, and audited.
• Support deployment of customer-specific quality requirements and ensure they are incorporated into standard operating procedures.
• Support the enterprise customer complaint process across all business and monitor complaint trends to identify systemic issues.
• Ensure timely investigation, containment, root cause analysis, corrective actions, and closure of customer complaints.
• Coordinate cross-functional teams during significant customer quality issues.
• Support strategic customer visits and quality-related meetings and initiatives.
• Identify opportunities to reduce customer escapes and lead customer quality improvement projects.
• Share best practices across sites and business units.

Skills

Customer Complaint Management

8D Problem Solving

CAPA

FMEA

APQP concepts

Statistical Analysis

Data analysis and reporting

Microsoft Office Products

ERP and Quality Management Systems

Education

Bachelor's degree in Engineering, Quality, Supply Chain, Manufacturing, or related discipline

Tools

ERP systems

Job description

AFC Industries is seeking a Quality Engineer/Quality Manager to drive customer complaint management, 8D problem solving, CAPA, and ISO 9001/AS9100 compliance across manufacturing and distribution environments.

You will collaborate with Sales, Operations, and Supply Chain to improve quality, lead continuous improvement projects, and ensure robust documentation and data analysis to reduce escapes and enhance customer satisfaction.