Senior Customer Quality Engineer

AFC Industries; Olde West Chester (OH); Ibrido; USD 80.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

401(k) matching

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Descrizione del lavoro

AFC Industries is seeking a senior quality professional to support key customers across manufacturing and distribution environments. You will manage customer complaints, drive 8D and CAPA processes, and collaborate with Sales, Operations, and Leadership to ensure compliance with quality requirements.

The role requires 4–6 years in quality engineering or management, familiarity with ISO 9001 and AS9100/AS9120, and experience working in a multi-site organization.

Competenze

• Bachelor's degree in Engineering, Quality, Supply Chain, Manufacturing, or related discipline preferred.
• 4–6 years of quality engineering or quality management experience.
• Experience managing customer complaints and corrective actions.
• Experience supporting OEM customers in industrial distribution, manufacturing, aerospace, automotive, or related industries.
• Working knowledge of ISO 9001; AS9100/AS9120 experience.
• Experience working in a multi-site organization.

Mansioni

• Serve as AFC's senior quality representative for key customers and stakeholders.
• Partner with Sales, Operations, Supply Chain, & Leadership to support strategic meetings, reviews, launches, and audits.
• Identify, review, document, communicate, implement, and audit customer requirements.
• Support deployment of customer-specific quality requirements and ensure they are incorporated into standard operating procedures.
• Coordinate enterprise customer complaint process across all business units and monitor trends.
• Ensure timely investigation, containment, root cause analysis, corrective actions, and closure of customer complaints.
• Coordinate cross-functional teams during significant customer quality issues and escalations.
• Support strategic customer visits and quality-related communications.

Conoscenze

Customer complaint mgmt

8D Problem Solving

CAPA

FMEA

APQP Concepts

Statistical Analysis

Data analysis

Microsoft Office

ERP & QMS

Formazione

Bachelor's degree in Engineering, Quality, Supply Chain, Manufacturing, or related discipline

Strumenti

ISO 9001

AS9100/AS9120

Descrizione del lavoro

AFC Industries is seeking a senior quality professional to support key customers across manufacturing and distribution environments. You will manage customer complaints, drive 8D and CAPA processes, and collaborate with Sales, Operations, and Leadership to ensure compliance with quality requirements.

The role requires 4–6 years in quality engineering or management, familiarity with ISO 9001 and AS9100/AS9120, and experience working in a multi-site organization.