Senior Customer Programs Lead - Custom Capital Equipment

Align Prod; Chesterfield (MO); On-site; USD 120,000 - 130,000; Full time

Job summary

Align Production Systems, headquartered in St. Louis, MO, seeks a Customer Program Manager to own delivery of engineer-to-order programs from order to customer acceptance. This role leads two engineering teams and collaborates with executives to protect margin and ensure on-time delivery.

Based in St. Louis, Missouri with time in Decatur, IL and at customer sites, the role requires strong leadership, an engineering background, and proven experience delivering complex, capital equipment projects

Qualifications

• 10+ years in engineer-to-order, custom machinery, industrial automation, or capital equipment environments.
• 5+ years leading customer programs and managing engineers or designers directly, including hiring, coaching, and performance management.
• Proven record of delivering complex custom projects on schedule and at margin with ownership of commercial outcomes.
• Experience managing schedules and capacity across multiple concurrent programs with a disciplined, metrics-based operating rhythm.
• Strong customer-facing presence; comfortable running program reviews with customer engineering and executive leadership.
• Working knowledge of ERP and project scheduling tools; sufficient technical fluency in mechanical and controls systems to lead engineers credibly.
• Bachelor's degree required; engineering degree preferred.

Responsibilities

• End-to-end program delivery - kickoff through design, build, test, installation, and customer acceptance.
• Customer relationship - single point of contact for Fortune 1000 customers from order handoff through closeout.
• Program economics - manage every program against as-sold scope, engineering hours, BOM cost, and margin.
• Mission Control - keep the program schedule current, accurate, and trusted as the company's operating backbone.
• Engineering teams - hire, coach, develop, and lead engineers across the organization.

Skills

Engineer-to-order

Custom machinery

Industrial automation

Capital equipment

Program leadership

Customer programs

Stakeholder management

ERP knowledge

Education

Bachelor's degree required

Engineering degree preferred

Tools

ERP systems

Project scheduling tools

Job description

Align Production Systems, headquartered in St. Louis, MO, seeks a Customer Program Manager to own delivery of engineer-to-order programs from order to customer acceptance. This role leads two engineering teams and collaborates with executives to protect margin and ensure on-time delivery.

Based in St. Louis, Missouri with time in Decatur, IL and at customer sites, the role requires strong leadership, an engineering background, and proven experience delivering complex, capital equipment projects