Program Manager

Machine-Specialties,-Inc; Whitsett (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Machine Specialties, Inc. (MSI) is seeking a Program Manager to drive the successful execution of Current and New Account Management.

You will coordinate internal teams across purchasing, engineering, production, and quality to ensure program success, on-time deliveries, and contract compliance. The role requires managing complex relationships with large B2B customers, tracking performance metrics, and providing data-driven updates.

Qualifications

• 4 years of Project Management experience or 2 years customer service with 2 more years in CNC Machining.
• Experience with Epicor ERP system.
• Proficiency in Microsoft Excel is preferred.
• Familiarity with DIBBS, SAMS, and Exostar is a plus.
• Associate's degree is preferred but not required.

Responsibilities

• Serve as primary liaison with one or more key customer accounts.
• Lead cross-functional teams to ensure program success and on-time deliveries.
• Manage program profitability, data tracking, and contract terms.
• Provide performance reporting and data-driven insights to stakeholders.
• Conduct quarterly business reviews and communicate status to the customer and internal units.
• Identify opportunities for continuous improvement and cost reduction.

Skills

Project management

Customer service

CNC machining

Education

Associate's degree preferred

Tools

Epicor

Excel

DIBBS

SAMS

Exostar

Job description

Machine Specialties, Inc. (MSI) is a leading precision machining and metal finishing company that designs and manufactures sophisticated, cost-effective solutions for our customer's most demanding challenges. Our company is located just outside of Greensboro, in Whitsett, NC

Machine Specialties Inc is searching for a Program Manager who is responsible for the successful execution of Current Account Management and New Account Management. This position drives customer satisfaction, continuous improvement, and life of the program, financial performance, data tracking, and business relationships.

The ideal candidate will have proven and successful experience in managing complex, multi-layered relationships with large B2B customers.

Position Summary

Serve as the primary customer liaison with one or more key customer accounts, and help lead both high customer satisfaction and profitable growth within those accounts.

Help manage and co-ordinate internal and customer cross-functional teams (e.g. purchasing, engineering, production, quality) to ensure program success, process compliance and contract requirements.

The role involves managing day-to-day customer account activities, ensuring on-time product deliveries and project schedules, managing account profitability and contract terms, monitoring customer satisfaction, coordinating program tracking meetings, resolving customer issues, management of the end-to-end manufacturing lifecycle and providing performance reporting and analysis.

The candidate will apply in-depth knowledge, working on problems, and exercising considerable judgement with minimal supervision. You will proactively manage and build out professional relationships, identify opportunities within the customer, facilitate clear communication between various departments, and provide data-driven insights to maintain high standards of service and operational efficiency. The position demands in-depth knowledge of manufacturing processes, pricing, contracts, strong customer relations, negotiation, and project management.

Key Responsibilities

• Proactively keeps team, and customer informed of schedule issues and concerns
• Leads NPI kick off and data tracking in real time. (Gantt Chart, Action Items, Consolidated Communication Threads).
• Enhance the organization's responsiveness to customer needs by managing expectations and ensuring internal alignment with contractual commitments. Responsibilities include coordinating schedule accelerations, handling delays, setting priorities, and overseeing schedule adjustments.
• Drives new business opportunities with existing accounts.
• Drives the development activities until formal transition to operations is complete
• Cost roll contract review and first lot production.
• Seeks team input to promote rapid resolution to issues. Coaches and provides feedback.
• Maintain Focus KPI metrics for program including, quality, technical performance, and delivery through all assigned product lifecycle phases
• Effectively manages program risks. Leads customer teams to define project risks and proactively identify risk mitigation actions. Coordinates all risks and requirements of the program into a complete integrated entity. This is accomplished by planning, controlling, and integrating all projects into the programs, and measuring all elements to ensure the requirements and goals are successfully achieved
• Visits customers on a quarterly basis (Top 5)

• Ensure effective change management process is utilized
• Provides monthly and quarterly program updates (Program Status Report – Green/Yellow/Red) of current situation relating to contractual milestones and problem/high risk areas (e.g., technical, cost, and schedule)
• Provides updates to the business units as well as divisional, and group levels
• Provides overall Program interface with the customer
• Manages and drives the Quarterly Business Review (QBR) process with assigned customer account
• Program Manager will own quarterly pricing updates on existing programs
• Other duties as assigned.

Key Qualifications (Preferable)

• 4 years of Project Management experience or 2 years customer service experience with 2 additional years in CNC Machining.
• Epicor
• Excel
• DIBBS
• SAMS
• Exostar
• Associate's preferred but not required

Physical/Work Environment

• This is a manufacturing-based role requiring presence in a machining environment and frequent interaction with production floors.
• Must be able to travel occasionally.

Equal Opportunity Employer including Veterans/Disabilities