Senior Customer Program Manager

Jobtailor; Seattle (WA); On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor in Seattle seeks a strategic Senior Key Account Manager to own the full commercial relationship with one of our largest retail partners in the United States.

You will lead joint business planning, own revenue and margin targets, coordinate cross-functional teams across marketing, supply chain, and finance, and drive negotiations to executive levels. Exceptional communication and autonomy are required to succeed in this fast-paced role.

Qualifications

• 7+ years of experience in key account management, national accounts, or customer/program management within CPG, consumer products, or retail.
• Demonstrated experience owning commercial P&L for a major retail or distributor relationship
• Strong track record managing cross-functional delivery across marketing, supply chain, and finance
• Experience with retail systems and processes (EDI, POS/scan data, trade promotion management) preferred
• Excellent executive communication skills — comfortable preparing and supporting C-level engagement
• Ability to operate with a high degree of autonomy and ownership, without a dedicated sales partner on the account
• Prior experience working for Starbucks in a category, product, or supply chain role highly desirable.

Responsibilities

• Own the full commercial relationship for a major retail partner, including pricing, trade terms, funding, and renewals.
• Build and lead joint business plans (annual and quarterly) with the retail partner.
• Own revenue and margin performance, tracking against targets and identifying growth opportunities.
• Lead day-to-day negotiations, escalating only strategic decisions to the CCO and ELT.
• Prepare executives for engagement with the partner, including QBRs and annual negotiations.
• Coordinate all workstreams tied to the account across marketing, supply chain, sales ops, and finance.
• Ensure adherence to partner requirements (ethical sourcing, EDI/ASN compliance, labeling, SLAs).
• Own account-level performance reporting: sell-through, POS/scan data, market share, promotional lift, fill rates.

Skills

Key Account Management

Commercial P&L Ownership

Cross-Functional Collaboration

Executive Communication Skills

Autonomy

Relationship Building

Tools

EDI

POS/Scan Data

Retail Media Activations

Job description

• Own the full commercial relationship for one of the company’s largest customers, including pricing, trade terms, promotional funding, and contract renewals
• Build and lead the account's annual and quarterly business plans (joint business planning) directly with the retail partner
• Own revenue and margin performance for the account, tracking against targets and identifying growth opportunities (new listings, expanded distribution, exclusive SKUs, co-branded promotions)
• Lead day-to-day negotiations, escalating only strategic decisions (e.g., RFQ’s, annual contract renewal, major margin concessions) to the CCO and ELT
• Prepare and support the CCO for executive-level engagement with the partner, including QBRs, annual negotiations, and relationship-building touchpoints
• Coordinate all workstreams tied to the account — product launches, packaging changes, promotional campaigns, seasonal resets, retail media activations — across marketing, supply chain, sales operations, and finance
• Ensure adherence to the partner's operational requirements (ethical sourcing, EDI/ASN compliance, labeling standards, fulfillment SLAs)
• Own account-level performance reporting (where available): sell-through, POS/scan data, market share, promotional lift, fill rates

Requirements

• 7+ years of experience in key account management, national accounts, or customer/program management within CPG, consumer products, or retail.
• Demonstrated experience owning commercial P&L for a major retail or distributor relationship
• Strong track record managing cross-functional delivery across marketing, supply chain, and finance
• Experience with retail systems and processes (EDI, POS/scan data, trade promotion management) preferred
• Excellent executive communication skills — comfortable preparing and supporting C-level engagement
• Ability to operate with a high degree of autonomy and ownership, without a dedicated sales partner on the account
• Prior experience working for Starbucks in a category, product, or supply chain role highly desirable.

Core Competencies

Demonstrates expertise in key account management, including ownership of commercial P&L, cross-functional collaboration, and strategic negotiation. Proven ability to drive revenue growth and manage complex relationships within the consumer products and retail sectors.

Highest-signal resume keywords

• Key Account Management
• Commercial P&L Ownership
• Cross-Functional Collaboration
• Executive Communication Skills
• Retail Systems Experience

Hard Skills

• Revenue Performance Tracking
• Joint Business Planning
• Negotiation Skills
• Performance Reporting
• Trade Promotion Management

Soft Skills

• Autonomy
• Relationship Building

Industry Keywords

• Consumer Products
• CPG
• Retail
• Operational Requirements
• Ethical Sourcing

Tools & Technologies

• EDI
• POS/Scan Data
• Retail Media Activations