Senior Customer Operations & Supply Chain Lead

American Furukawa, Inc.; Plymouth Charter Township (MI); Presencial; USD 34.000 - 41.000; Jornada completa

Descripción de la vacante

American Furukawa, Inc. in Michigan is seeking a Senior Customer Service Representative, ESD, to manage customer service and supply chain activities for assigned customers, ensuring on-time delivery, inventory optimization, and forecast accuracy.

You will lead cross-functional improvement initiatives and coordinate with overseas facilities to sustain 100% on-time delivery. The role emphasizes data analysis, process development, and collaboration with internal sales and ESD teams to reduce

Formación

• Minimum 5 years of relevant experience in customer service, supply chain management, logistics, operations, materials planning, purchasing, or related functions.
• Associate degree or higher in Business, Supply Chain Management, Logistics, Operations, or a related field; Bachelor’s degree preferred.
• ERP systems knowledge and strong Excel skills; ability to travel occasionally; Japanese language capability a plus.

Responsabilidades

• Serve as the primary operational contact for assigned customer accounts regarding delivery, inventory, forecasting, and supply chain matters.
• Lead resolution of customer delivery, quality, and service issues, coordinating cross-functional resources as necessary.
• Proactively identify supply chain risks and develop mitigation plans to ensure uninterrupted supply and customer satisfaction.
• Monitor and analyze key performance indicators including delivery performance, inventory levels, forecast accuracy, premium freight, and customer service metrics.
• Lead continuous improvement initiatives focused on process efficiency, inventory reduction, premium freight elimination, and service performance enhancement.
• Interface with necessary personnel within the ESD group as well as customers to resolve logistical & material flow issues and to carry out goals and targets given.
• Accurately and efficiently process customer orders and requirements from receipt of order to shipment of product, including recordkeeping, filing, sales order entry, verification of transaction in the software system, as well as other applicable activities.
• Record and monitor shipping, receiving and inventory activity.
• Develop, maintain and report off-line tracking tools (i.e. spreadsheets) to coordinate with all related personnel to produce desired results.
• Follow up, track, record, and share information relating to quality and engineering issues in order to coordinate with related personnel to produce desired results.
• Create and/or modify department standards and job instructions to improve efficiency and effectiveness.
• Prepare and present operational performance reports and recommendations to management.
• Follow up customer claims and complaints and suggest as well as implement corrective action plans and countermeasures.
• Responsible to compile, analyze and report various data requests through various means including spreadsheets, charts and graphs upon request.
• Occasional takes samples or product to the Post Office for mailing.
• Provide guidance and training to less experienced customer service personnel and support departmental best practices.
• Any other duties and projects as needed/assigned.

Conocimientos

Excellent communication

Analytical skills

Cross-functional leadership

ERP systems knowledge

Inventory management

Demand planning

MS Office

Travel willingness

Japanese language capability

Educación

Associate degree or higher in Business / related field

Bachelor’s degree preferred

Herramientas

MS Office

ERP software

Descripción del empleo

American Furukawa, Inc. in Michigan is seeking a Senior Customer Service Representative, ESD, to manage customer service and supply chain activities for assigned customers, ensuring on-time delivery, inventory optimization, and forecast accuracy.

You will lead cross-functional improvement initiatives and coordinate with overseas facilities to sustain 100% on-time delivery. The role emphasizes data analysis, process development, and collaboration with internal sales and ESD teams to reduce