Customer Service Operations Manager

Uline; Kenosha (WI); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Bonuses

Paid holidays

Paid time off

Tuition Assistance

On-site cafe and fitness center

Job summary

Uline, a family-owned leader in shipping, packaging, and industrial supplies, is seeking a Customer Service Department Manager in Kenosha to empower teams and deliver the exceptional experience our customers love.

You will train team leads, oversee daily operations across CS departments, and drive performance through reporting and coaching, fostering a culture of service excellence and accountability.

Qualifications

• Bachelor’s degree.
• 3+ years of customer service management experience.
• Demonstrated ability to coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Skills

People management

Coaching

Education

Bachelor's degree

Job description

Uline, a family-owned leader in shipping, packaging, and industrial supplies, is seeking a Customer Service Department Manager in Kenosha to empower teams and deliver the exceptional experience our customers love.

You will train team leads, oversee daily operations across CS departments, and drive performance through reporting and coaching, fostering a culture of service excellence and accountability.