Senior Customer Operations & Accounts Analyst

CSL; Summit (NJ); On-site; USD 85,000 - 120,000; Full time

Job summary

CSL Vifor in Summit, New Jersey is seeking a Senior Customer Account Analyst to own a portfolio across Retail, Wholesale, IDN and other healthcare segments, acting as the day-to-day contact for customers and Sales. You will track contract adherence, distribution patterns, and delivery performance, working within Customer Operations to ensure accurate data and timely issue resolution.

The role emphasizes root cause analysis, data-driven recommendations, and cross-functional collaboration with

Qualifications

• 3–5 years in commercial operations, account analysis, product sourcing, or inventory management.
• Pharma, vaccine, or regulated healthcare distribution experience helps but is not required.
• Analytical rigor across billing, pricing, contract, and order data.
• Strong systems fluency in Microsoft Excel, SAP, and Model N; exposure to Power BI is a plus.

Responsibilities

• Own an assigned book of accounts and understand how each one purchases contracts and performs.
• Work with customers on pricing, membership, and EDI/website solutions.
• Track contract adherence, distribution, and delivery performance across portfolios.
• Run data quality analysis across billing, shipping, orders, contracts, pricing, and returns.
• Identify data exceptions to plan with Sales partners.
• Keep the order-to-cash cycle moving from order creation through billing, shipment, and settlement.
• Suggest process improvements and coordinate with Sales, Demand Planning, Logistics, Market Access, Product Returns, and Finance.

Skills

Account analysis

Excel

SAP

Relationship management

Education

Bachelor's degree

Tools

Power BI

Model N

Job description

CSL Vifor in Summit, New Jersey is seeking a Senior Customer Account Analyst to own a portfolio across Retail, Wholesale, IDN and other healthcare segments, acting as the day-to-day contact for customers and Sales. You will track contract adherence, distribution patterns, and delivery performance, working within Customer Operations to ensure accurate data and timely issue resolution.

The role emphasizes root cause analysis, data-driven recommendations, and cross-functional collaboration with