Senior Customer Operations & Accounts Analyst

CSL; Summit (NJ); On-site; USD 80,000 - 110,000; Full time

Job summary

CSL Seqirus in Summit, NJ is seeking a Senior Customer Account Analyst to own a portfolio of accounts across healthcare segments, coordinating order-to-cash activities and partnering with Sales to drive customer success.

You will collaborate with Customer Operations across master data, order management, chargebacks, and product returns, identifying root causes and driving improvements in pricing, delivery, and data integrity.

Qualifications

• 3–5 years in commercial operations or account analysis, with exposure to order-to-cash.
• Analytical rigor in billing, pricing, contracts, and order data.
• Systems fluency with Excel, SAP, Model N; Power BI a plus.
• Strong relationship management and decision-making as the voice of the customer.
• Bachelor's degree in business, marketing, or science or equivalent experience.

Responsibilities

• Own an assigned book of accounts and understand purchasing contracts and network structure.
• Work directly with customers on pricing, membership, EDI/website solutions, and ad hoc reporting.
• Track contract adherence, distribution patterns, and delivery performance across portfolios.
• Run data quality analysis across billing, shipping, order creation, contract, pricing, and returns.
• Identify data exceptions to plan with Sales and drive strategic recommendations.
• Keep the order-to-cash cycle moving from order to billing, shipping, settlement.
• Identify process gaps and propose improvements.
• Coordinate with Sales, Demand Planning, Distribution, Logistics, Market Access, Product Returns, and Finance.
• Collaborate with Leadership to align priorities and mitigate customer impact.

Skills

Account analysis

Commercial operations

Order-to-cash

Data analysis

Relationship management

Education

Bachelor's degree in business/marketing/science

Tools

Microsoft Office

Excel

SAP

Model N

Power BI

Job description

CSL Seqirus in Summit, NJ is seeking a Senior Customer Account Analyst to own a portfolio of accounts across healthcare segments, coordinating order-to-cash activities and partnering with Sales to drive customer success.

You will collaborate with Customer Operations across master data, order management, chargebacks, and product returns, identifying root causes and driving improvements in pricing, delivery, and data integrity.