Senior Customer Operationalization Engineer

Socket.dev; New York (NY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Home office setup reimbursement

Disability insurance

Life and accident insurance

401(k) retirement savings plan

Unlimited PTO

People-first culture

Global teams across multiple regions

Equity options

Job summary

Noma Security is seeking a Senior Customer Operationalization Engineer to help customers deploy, integrate, and operate the platform in production environments. You will translate customer use cases into reliable configurations, automation, and operational workflows, working with the Customer Solutions Architect to ensure scalable outcomes.

You’ll be the hands-on technical resource for complex post-sales engagements, solving problems across AI, security, and cloud domains while driving adoption

Qualifications

• 5+ years in a customer-facing technical role within a B2B SaaS environment.
• Ability to write scripts in Python, Bash, or similar for diagnostics and automation.
• Hands-on experience with APIs, authentication, logs, cloud environments, and production troubleshooting.
• Excellent communication skills to lead technical customer conversations and explain complex concepts clearly.
• Proactive, customer-focused approach with emphasis on scalable, reusable solutions.

Responsibilities

• Translate customer use cases into technical requirements, configurations, integrations, workflows, and production-readiness plans.
• Support deployment and optimization through architecture guidance, configuration advice, APIs, scripts, automation, and best practices.
• Lead technical deep dives, diagnose configuration and integration issues, and coordinate escalations with Support and Engineering.
• Help customers embed Noma into recurring security and operational workflows through workshops and runbooks.
• Collaborate with Customer Solutions, Product, Engineering, Security, and Support to channel customer insights back into the platform.

Skills

SaaS customer-facing

Python/Bash scripting

APIs & integration

Cloud environments

Technical communication

Proactive problem-solving

Tools

Containers

CI/CD

Infrastructure as code

Observability platforms

CRM

Ticketing systems

Job description

Join Noma Security and help shape the future of AI security.

Noma is building the first comprehensive AI Security and Governance Platform, helping organizations adopt AI and LLMs with confidence and control. As AI becomes core to modern enterprises, we provide seamless visibility and protection across the entire AI lifecycle from development to production and autonomous agents. Our team works at the intersection of AI, security, and cloud, shaping a new category in a fast-evolving market. At Noma, you’ll have the opportunity to make a meaningful impact while working with exceptional people on technology that truly matters.

We’re looking for a Senior Customer Operationalization Engineer to help customers deploy, integrate, and operate Noma successfully within their production environments.

You’ll be the hands-on technical resource for complex post-sales engagements, translating customer use cases into reliable configurations, integrations, automation, and operational workflows. You’ll work alongside the Customer Solutions Architect, who owns the overall customer relationship and outcomes, while you lead the technical execution required to make those outcomes achievable and scalable.

This role is ideal for a highly technical, customer-facing engineer who enjoys solving complex problems, working across AI, cybersecurity, and cloud environments, and turning one-off solutions into repeatable practices.

What You’ll Do

• Technical Operationalization: Translate customer use cases into technical requirements, configurations, integrations, workflows, and production-readiness plans.
• Hands-on Guidance: Support deployment and optimization through architecture guidance, configuration advice, APIs, scripts, automation, and technical best practices.
• Problem Solving: Lead technical deep dives, diagnose complex configuration and integration issues, develop mitigations, and coordinate technical escalations with Support and Engineering.
• Technical Adoption: Help customers embed Noma into recurring security and operational workflows through workshops, enablement, runbooks, and reusable implementation patterns.
• Cross-functional Collaboration: Work closely with Customer Solutions, Product, Engineering, Research, Security, and Support, channeling technical customer insights back into the platform.

What You Bring

• 5+ years of experience in a customer-facing technical role within a B2B SaaS environment, such as Solutions Engineering, implementation engineering, technical account management, customer engineering, or technical consulting.
• Strong technical aptitude, including the ability to write scripts in Python, Bash, or similar languages for diagnostics, automation, data processing, and integrations.
• Hands-on experience with APIs, authentication, logs, cloud environments, security controls, system integrations, and production troubleshooting.
• Excellent communication skills, with the ability to lead technical customer conversations and explain complex concepts clearly.
• A proactive, customer-focused approach with strong problem-solving skills and a preference for scalable, reusable solutions.

Nice to Haves

• Familiarity with AI technologies and workflows, including generative AI, LLM applications, RAG, AI agents, AI development pipelines, and MCP.
• Background in cybersecurity, cloud security, application security, data protection, or cloud infrastructure.
• Experience with containers, CI/CD systems, infrastructure as code, observability platforms, CRMs, or ticketing systems.

Perks & Benefits:

• Comprehensive medical, dental, and vision coverage
• Home office setup reimbursement
• Short- and long-term disability insurance
• Life and accident insurance
• 401(k) retirement savings plan
• Unlimited paid time off (PTO) - We trust you to manage your time
• A warm, supportive, and people-first company culture
• A global work environment with teams across Tel Aviv, the US, the Netherlands, and London
• Equity options that let you share in Noma’s growth and success