Senior Customer Logistics Leader - Hybrid

The J.M. Smucker Co.; Orrville (OH); Híbrido; USD 90.000 - 110.000; Jornada completa

Descripción de la vacante

The J.M. Smucker Company in Orrville, OH is seeking a Customer Logistics Manager to lead day‑to‑day activities of the logistics team and third‑party brokers, ensuring service and order metrics are met.

This role emphasizes collaboration, issue resolution, and continuous improvement in order‑to‑cash processes with internal and external partners. The position requires a Bachelor’s degree and 5+ years of related business experience, strong analytical skills, advanced Excel capabilities, and

Formación

• Bachelor’s degree
• At least 5 years of related business experience
• Strong analytical, problem solving and decision‑making skills
• Intermediate to advanced Excel skills (V-Lookup, Pivot Table, Formulas)
• Excellent communication (written and verbal) and listening skills
• Good presentation and facilitation skills
• Understanding of the supply chain process and order management systems
• Ability to manage multiple priorities and collaborate across departments to meet customer goals

Responsabilidades

• Lead and support day-to-day activities of the logistics team and third-party brokers to meet key metrics (order-related).
• Drive a continuous improvement mindset across order-to-cash processes and escalate issues as needed.
• Lead meetings with internal and external partners and manage relationship building.
• Participate in hiring and staffing decisions for the team and provide coaching and feedback.
• Balance workload, assign projects, and drive AR and service metric goals.
• Coordinate weekly team meetings and collaborate with peers and leadership to improve organizational effectiveness.
• Promote a culture of accountability and leading from where you are.
• Support cross-functional initiatives aligned with company strategy.

Conocimientos

Team Leadership

Excel (V-Lookup, Pivot)

Analytical thinking

Communication skills

Supply chain knowledge

Project management

Educación

Bachelor’s degree

Herramientas

ERP systems

Descripción del empleo

The J.M. Smucker Company in Orrville, OH is seeking a Customer Logistics Manager to lead day‑to‑day activities of the logistics team and third‑party brokers, ensuring service and order metrics are met.

This role emphasizes collaboration, issue resolution, and continuous improvement in order‑to‑cash processes with internal and external partners. The position requires a Bachelor’s degree and 5+ years of related business experience, strong analytical skills, advanced Excel capabilities, and