Senior Customer Insights & Engagement Analyst

myBridge Corporation; Dallas, Northern (TX, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

myBridge Corporation in Dallas is seeking a data-driven analyst to turn customer behavior and feedback into actionable insights that improve experiences and retention. You will analyze engagement patterns, track metrics, and build dashboards in collaboration with marketing, product, sales, and customer success teams.

A Bachelor's degree in Business Analytics or a related field is required, with strong communication skills and a knack for translating data into clear business recommendations.

Qualifications

• Bachelor’s degree required in a related field.
• Experience analyzing customer behavior and engagement metrics.
• Ability to develop actionable insights and reports.

Responsibilities

• Analyze customer behavior, engagement patterns, and feedback to identify opportunities for improving customer experience and retention.
• Develop actionable insights, track engagement metrics, and create reports and dashboards.
• Collaborate with marketing, product, sales and customer success teams.

Skills

Customer analytics

Dashboards creation

Cross-functional collaboration

Data storytelling

Education

Bachelor’s degree in Business Analytics, Marketing, Statistics, Economics, Data Analytics, or a related field

Job description

myBridge Corporation in Dallas is seeking a data-driven analyst to turn customer behavior and feedback into actionable insights that improve experiences and retention. You will analyze engagement patterns, track metrics, and build dashboards in collaboration with marketing, product, sales, and customer success teams.

A Bachelor's degree in Business Analytics or a related field is required, with strong communication skills and a knack for translating data into clear business recommendations.