Senior Customer Experience Trainer (Onsite)

Collectors Universe, Inc.; California (MO); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Fertility benefits

Commuter benefits

Educational assistance

401(K) Matching

Paid vacation

Ten company paid holidays

Employee discounts

Flexible hours

Fun working environment

Job summary

Collectors, a leader in authentication and grading, seeks a Senior Customer Relations Training Specialist to join the PSA Customer Relations team in Santa Ana, CA. The role focuses on organizing, documenting, and delivering training across departments and staff levels, reporting to the Sr. Customer Relations Manager.

Onsite five days weekly in our corporate headquarters. Responsibilities include building annual training programs, onboarding new hires, developing curricula, and improving

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 2–4+ years of training experience required.
• Fluent in English with strong written and verbal skills.
• Ability to design training events and write manuals.
• Strong planning, organization, and project management skills.

Responsibilities

• Organize, plan, document, and execute training sessions for all employees.
• Work with cross-functional teams from Operations to Customer Relations.
• Develop annual training programs and teaching plans.
• Support onboarding and training for new hires and temporary staff.
• Create curricula and instruction materials with guidance from management.
• Improve processes and document improvements with clear reports.

Skills

Training experience

Curriculum development

Technical writing

Project management

Communication skills

Gmail/Google apps

Staff training delivery

Education

Bachelor's degree preferred

Tools

Gmail

Google Drive

Google Slides

Job description

Collectors, a leader in authentication and grading, seeks a Senior Customer Relations Training Specialist to join the PSA Customer Relations team in Santa Ana, CA. The role focuses on organizing, documenting, and delivering training across departments and staff levels, reporting to the Sr. Customer Relations Manager.

Onsite five days weekly in our corporate headquarters. Responsibilities include building annual training programs, onboarding new hires, developing curricula, and improving