Customer Implementation Manager

A.P. Moller - Maersk; Charlotte (NC); On-site; USD 87,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

Maersk is seeking a results-driven Implementation Lead to manage complex customer deployments across regions. You will guide the project lifecycle from award through hypercare, coordinating operations, IT, HR, and finance to ensure on-time, on-budget delivery.

The role requires proven logistics or supply chain project leadership, strong communication, and PMP/ACP PMI certification or equivalent experience. Competitive salary and benefits are offered.

Qualifications

• Experience leading logistics or supply chain implementations in a multi-stakeholder environment.
• Strong project management capabilities with excellent communication and governance.
• PM certification or equivalent education and experience.

Responsibilities

• Lead customer implementations of medium to high complexity and ensure smooth transitions from award to operations.
• Own end-to-end implementation plans across functions and geographies, including IT and finance.
• Establish milestones, readiness criteria, and go/no-go gates with visibility to stakeholders.
• Proactively manage risks, dependencies, and issues through hypercare and escalation when needed.
• Coordinate onboarding with customers, ensuring scope adherence and alignment with the sold solution.
• Collaborate with operations to ensure readiness, staffing, IT/EDI, KPI reporting and service quality.
• Support solution design and pre-sale activities to drive commercial opportunities.
• Capture lessons learned to improve methodologies and execution standards.

Skills

Project management

Stakeholder management

Communication

Analytical thinking

Continuous improvement

Education

PMP or ACP-PMI or equivalent

Tools

MS Project

Excel

PowerPoint

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting‑edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What We Can Offer

• Exposure to complex, end‑to‑end customer implementations with regional and global impact
• Opportunities to work cross‑functionally across operations, IT, product, commercial, and customer service teams
• A professional environment that supports continuous learning, knowledge sharing, and capability development

Key Responsibilities

• Lead customer implementations of medium to high complexity, ensuring a smooth transition from commercial award to stable operations
• Own and drive the end‑to‑end implementation project plan across functions and geographies, including operations, IT, HR, and finance
• Establish project milestones, readiness criteria, and go/no‑go stage gates, providing clear visibility to internal and external stakeholders
• Proactively manage risks, dependencies, and issues from award through hypercare, escalating where required to protect delivery and profitability
• Act as the central point of coordination for customers during onboarding, ensuring scope adherence and alignment with the solution sold
• Partner with operational teams to ensure readiness, including SOPs/IOPs, staffing, training, IT/EDI integration, KPI reporting, and service quality
• Contribute to commercial opportunities by supporting solution design and presenting the implementation approach during pre‑sale and sales engagements
• Capture lessons learned and share best practices to continuously improve implementation methodologies and execution standards

What We Are Looking For

• Continuous improvement mindset: we are looking for someone who brings a strong mindset of continuous improvement – someone who is naturally curious, committed to solving problems at the root, and driven to make things better every day
• Proven experience leading logistics or supply chain implementations, including project management in a multi‑stakeholder environment
• Strong understanding of international supply chain operations, including ocean, air, and origin services such as trucking, customs, and milestone visibility
• Demonstrated ability to engage professionally with customers and internal stakeholders at both operational and senior levels
• Solid project management capability, supported by certification (PMP, ACP‑PMI, or equivalent) or equivalent education and experience
• High proficiency in project management tools such as MS Project, Excel, and PowerPoint, with a structured and detail‑oriented working style
• Excellent communication, problem‑solving, and prioritization skills, with the ability to manage timelines and complexity under pressure

Starting Salary: $87,100 - $110,000 USD*

• The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S .

Benefits: Full-time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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