Senior Customer Experience Leader — Banking

BELL BANK; Fargo (ND); Sur place; USD 50 000 - 80 000; Plein temps

Avantages offerts par ce poste

Healthcare

Employee Stock Ownership

401(k) and profit-sharing

Résumé du poste

Bell Bank seeks a customer service leader to model professional behavior and uphold policies while guiding staff in consultations, escalations, and change initiatives. The role emphasizes continuous learning and teamwork within a busy environment.

Ideal candidate brings 2–4 years in call center or banking customer service, plus mentoring experience and strong communication skills. Location is Fargo, ND with in-person, on-site work expectations.

Qualifications

• H.S. Diploma or GED required.
• 2-4 years of customer service experience in call center and/or banking environment.
• Prior mentoring or training other staff preferred.

Responsabilités

• Demonstrate knowledge and application of Bell Bank policies, procedures, and guidelines.
• Demonstrate leadership by modeling professional behavior.
• Assist with employee consultations and customer escalations as needed.
• Facilitate and support change within the Bell Bank system.
• Ensure continuous learning for self and team.

Connaissances

Customer service

Communication

Conflict resolution

Training/mentoring

Time management

Formation

H.S. Diploma or GED

2-4 years call center/banking

Outils

Windows

Microsoft Office

Web browsers

Description du poste

Bell Bank seeks a customer service leader to model professional behavior and uphold policies while guiding staff in consultations, escalations, and change initiatives. The role emphasizes continuous learning and teamwork within a busy environment.

Ideal candidate brings 2–4 years in call center or banking customer service, plus mentoring experience and strong communication skills. Location is Fargo, ND with in-person, on-site work expectations.