Senior Customer Experience Demonstration Engineer

Victaulic Company; Easton (Northampton County); On-site; USD 65,000 - 90,000; Full time

Job summary

The Victaulic Company is seeking a Lead Customer Experience Technician to bring the Victaulic experience to life at the Customer Experience Center in Easton, PA. You will lead product demonstrations, host customer visits, and deliver hands-on experiences that showcase Victaulic solutions’ value in construction projects.

You will operate test equipment, collaborate with engineering and marketing teams, and present to audiences of various sizes.

Qualifications

• High school diploma required; associate's or technical degree in a mechanical, industrial, or related field preferred.
• 3+ years of demonstrated experience in a customer-facing, technical, or trades environment.

Responsibilities

• Deliver engaging, informative product demonstrations and facility tours tailored to diverse audiences.
• Anticipate and respond to customer questions with clarity and confidence, reinforcing trust in Victaulic's product quality and innovation.
• Collaborate with cross-functional teams to align demonstration content with customer objectives and current marketing initiatives.
• Inspect, test, and document product performance in accordance with engineering specifications and drawings.
• Install, set up, and operate equipment, test assemblies, data collection systems, and instrumentation.
• Prepare and stage product assemblies ahead of customer events, ensuring the demonstration environment is visually compelling and on-brand.
• Follow directives from Customer Experience management and adapt demonstration formats to meet evolving needs and event requirements.
• Maintain the center in a clean, organized, and safety-compliant condition at all times.

Skills

Public speaking

Customer-facing

Technical demonstrations

Equipment operation

Data collection

Education

High school diploma

Associate's/technical degree in mechanical/industrial field

Job description

The Victaulic Company is seeking a Lead Customer Experience Technician to bring the Victaulic experience to life at the Customer Experience Center in Easton, PA. You will lead product demonstrations, host customer visits, and deliver hands-on experiences that showcase Victaulic solutions’ value in construction projects.

You will operate test equipment, collaborate with engineering and marketing teams, and present to audiences of various sizes.