Senior Customer Experience Analytics Specialist

Gulfstream Aerospace; Savannah (GA); On-site; USD 85,000 - 110,000; Full time

Job summary

Gulfstream Aerospace in Savannah, GA seeks a Customer Service Business Analyst to analyze operational and financial performance, support budgets, and drive improvements in a fast-paced call center environment. The role partners with finance and operations to resolve issues for high-net-worth customers and ensure timely, accurate reporting.

The ideal candidate has a strong customer-centric mindset, empathy, and a proven ability to collaborate across teams to deliver timely outcomes and maintain

Qualifications

• Bachelor's degree in Accounting, Finance or related field required.
• 5 years of increasing financial responsibility.
• Strong customer service and call center experience.
• Ability to analyze data and communicate results clearly.

Responsibilities

• Ensure accurate and timely performance analysis and reporting.
• Develop reporting mechanisms to communicate results to management.
• Prepare financial analysis and report actual performance against budgets.
• Support reconciliations and budgeting processes.
• Collaborate with cross-functional teams to resolve issues and drive improvements.
• Assist in special projects including process improvements.

Skills

Customer service

Call center experience

Empathy

Team collaboration

Education

Bachelor's degree in Accounting, Finance or related field

Job description

Gulfstream Aerospace in Savannah, GA seeks a Customer Service Business Analyst to analyze operational and financial performance, support budgets, and drive improvements in a fast-paced call center environment. The role partners with finance and operations to resolve issues for high-net-worth customers and ensure timely, accurate reporting.

The ideal candidate has a strong customer-centric mindset, empathy, and a proven ability to collaborate across teams to deliver timely outcomes and maintain