Customer Service Business Analyst Sr

Gulfstream Aerospace; Savannah (GA); On-site; USD 85,000 - 110,000; Full time

Job summary

Gulfstream Aerospace in Savannah, GA seeks a Customer Service Business Analyst to analyze operational and financial performance, support budgets, and drive improvements in a fast-paced call center environment. The role partners with finance and operations to resolve issues for high-net-worth customers and ensure timely, accurate reporting.

The ideal candidate has a strong customer-centric mindset, empathy, and a proven ability to collaborate across teams to deliver timely outcomes and maintain

Qualifications

• Bachelor's degree in Accounting, Finance or related field required.
• 5 years of increasing financial responsibility.
• Strong customer service and call center experience.
• Ability to analyze data and communicate results clearly.

Responsibilities

• Ensure accurate and timely performance analysis and reporting.
• Develop reporting mechanisms to communicate results to management.
• Prepare financial analysis and report actual performance against budgets.
• Support reconciliations and budgeting processes.
• Collaborate with cross-functional teams to resolve issues and drive improvements.
• Assist in special projects including process improvements.

Skills

Customer service

Call center experience

Empathy

Team collaboration

Education

Bachelor's degree in Accounting, Finance or related field

Job description

Customer Service Business Analyst Srin GAC Savannah

Unique Skills:

This is a highly visiblecall center environmentservinghigh-net-worth customers, so we are looking for someone with strong customer service and call center experience.

The ideal candidate should be customer-focused, empathetic, and skilled at understanding customer needs while delivering an exceptional customer experience in a fast-paced service environment. They should be proactive in identifying solutions, managing customer expectations, and driving issues to resolution.

Success in this role also requires the ability to work effectively within a call center setting, balancing customer inquiries, service levels, and response times while maintaining professionalism and composure. Strong collaboration skills are essential, as the individual will need to partner closely with team members and cross-functional organizations to resolve issues and deliver timely outcomes for our customers.

Education and Experience Requirements

Bachelor's Degree in Accounting, Finance or related field required or equivalent combination of education and increasingly responsible experience sufficient to successfully perform the essential functions of the job. 5 years of increasing financial responsibility.

Position Purpose:Under limited supervision, performs ongoing analysis and reporting of actual performance to budgets and/or forecasts. Provide in depth ongoing analysis and reporting of operational performance, and analysis as required. in support of assigned business areas, we well as understanding of and recommendations to resolve risks and opportunities.

Job Description

Principle Duties and Responsibilities:Essential Functions:

1. Ensure accurate and timely performance analysis and reporting.
2. Develops appropriate reporting mechanisms to communicate results in a meaningful manner to operational and financial management. Generate queries and reports to identify and resolve issues. .
3. Prepare accurate and timely financial analysis and report actual financial performance.
4. Compile financial information to help in the development of budgets, identify causes of major variances and ensure accuracy of actual data.
5. Support Finance in reconciliations of accounts.
6. Prepares reports related to operational or strategic initiatives.
7. Performs in-depth analysis as required, for operational, financial and strategic initiatives.
8. Participates in a wide variety of special projects to include business and process improvement initiatives.
9. Responsible for ensuring that accurate records and complete invoices and credits are prepared for customer billing, and presentation to Accounts Receivables for designated areas of Product Support.
10. Assists in accomplishing business office activities that may include audits, customer invoice disputes, invoice research, intercompany transactions and business analysis.
11. Responsible for assisting operations areas by reviewing Work in Process and processing orders in a timely manner to avoid aging transactions and ensuring the operation area remains in conformance.
12. Continually evaluates processes to identify and implement continuous process improvements, both in support of operations and with financial processes. .
13. Provides support and guidance to lower level Product Support Business Analyst in accomplishing activities that may include audits, analysis or reporting.
14. Provides advanced knowledge and support of multiple Product Support Business areas. .

Perform other duties as assigned.

Other Requirements:

1. Frequent use and general knowledge of industry practices, techniques and standards.

This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

Requisition Number: 235893

Category: Finance

Percentage of Travel: Up to 25%

Shift: First

Employment Type: Full-time

Posting End Date: 09/11/2026

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft