Senior Customer Experience & Analytics Lead (Call Center)

Gulfstream Aerospace Corporation; Savannah (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

Gulfstream Aerospace Corporation in Savannah, GA, seeks a Customer Service Business Analyst to support high-net-worth client services in a fast-paced call center environment.

The role requires a Bachelor’s degree in Accounting or Finance and 5 years of progressively responsible financial experience, with strong analytical and reporting capabilities to drive resolutions and service improvements. Excellent communication and teamwork are essential.

Qualifications

• Bachelor's Degree in Accounting, Finance or related field required or equivalent combination of education and progressively responsible experience.
• 5 years of increasing financial responsibility.

Responsibilities

• Ensure accurate and timely performance analysis and reporting.
• Develops appropriate reporting mechanisms to communicate results to operational and financial management; generate queries and reports to identify and resolve issues.
• Prepare accurate and timely financial analysis and report actual financial performance.
• Compile financial information to help in the development of budgets, identify causes of major variances and ensure accuracy of actual data.
• Support Finance in reconciliations of accounts.
• Performs in-depth analysis for operational, financial and strategic initiatives.

Skills

Customer service

Call center

Financial analysis

Communication

Education

Bachelor's Degree in Accounting, Finance or related field

Job description

Gulfstream Aerospace Corporation in Savannah, GA, seeks a Customer Service Business Analyst to support high-net-worth client services in a fast-paced call center environment.

The role requires a Bachelor’s degree in Accounting or Finance and 5 years of progressively responsible financial experience, with strong analytical and reporting capabilities to drive resolutions and service improvements. Excellent communication and teamwork are essential.