Senior Customer Experience Analyst

OG Consulting, Inc.; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative consulting agency is seeking a Senior Customer Experience Analyst to enhance client satisfaction through data-driven insights. This role offers a unique opportunity to work with major organizations across various sectors, focusing on optimizing customer experience programs. You will analyze customer feedback, manage vendor relationships, and deliver executive-ready reports that drive strategic decision-making. Join a dynamic team dedicated to improving business processes and customer satisfaction while gaining hands-on experience in market research and data analytics. If you are a motivated self-starter ready to make an impact, this position is perfect for you.

Qualifications

• 2-4 years of experience in customer experience, market research, or consulting.
• Strong proficiency in Excel, Python, SQL, and data visualization tools.

Responsibilities

• Manage global Customer Experience programs and support project timelines.
• Provide analytical support to turn data into actionable insights.

Skills

Customer Experience Analysis

Data Analysis

Market Research

Project Management

Communication Skills

Attention to Detail

Time Management

Education

Bachelor’s degree in Business

Bachelor’s degree in Social Sciences

Bachelor’s degree in Statistics

Bachelor’s degree in Computer Science

Tools

Excel

Python

SQL

Tableau

Power BI

Medallia

Qualtrics

Stata

SPSS

R

Job description

OGC is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and Customer Experience (CX) program design and optimization. We work with some of the world’s largest organizations across various industries, including Healthcare, Financial Services, Specialty Retail, and Telecommunications, helping them gain a deep understanding of their customers, develop actionable insights, and improve business processes.

We are looking for a SeniorCustomer Experience Analyst to join our team and support one of our key clients. In this role, you will contribute to the rollout and optimization of CX programs by delivering meaningful insights and analysis that help drive customer satisfaction and business performance.

This is a great opportunity for a motivated self-starter to join a high-impact team that informs strategic decision-making. You’ll gain hands-on experience in CX methodologies, market research, and data analytics, while supporting the project management of a global Voice of the Customer (VoC) program. Your work will focus on analyzing customer feedback and transforming data into actionable insights that enhance both customer experiences and internal processes.

This is a full-time, remote position working East Coast hours.

Responsibilities:

• Manage and support global Customer Experience (CX) programs in collaboration with cross-functional teams.

• Oversee project timelines, ensuring smooth coordination across internal teams and external stakeholders.

• Manage relationships with implementation vendors, tracking deliverables and performance.

• Provide analytical support using tools like Excel, Python, and SQL to turn data into actionable business insights.

• Design, test, and refine customer surveys based on client objectives and CX strategy.

• Develop clear, executive-ready reports and dashboards using data from multiple sources.

• Troubleshoot technical and operational challenges, manage vendor relationships, and optimize CX reporting platforms.

• Communicate project updates, insights, and recommendations clearly to internal managers and client teams.

• Bachelor’s degree in Business, Social Sciences, Statistics, Computer Science, or a related field.

• 2–4 years of experience in customer experience, market research, business analysis, or consulting.

• Strong proficiency with Excel, Python, SQL, and data visualization tools (e.g., Tableau, Power BI).

• Experience working with CX platforms such as Medallia or Qualtrics is a significant advantage.

• Familiarity with statistical tools (e.g., Stata, SPSS, R) and basic programming knowledge (e.g., XML, VBA) is a plus.

• Fast learner with a demonstrated ability to adopt new tools and methodologies quickly.

• Excellent attention to detail, with strong written and verbal communication skills.

• Experience in survey design, sampling strategies, and analyzing survey data is a plus.

• Strong time management skills; able to balance multiple projects simultaneously.

• Collaborative, self-motivated, and comfortable working both independently and within a team.